A new major update is being rolled out. There are several improvement and new features, many of the issues reported have also been fixed.
Suggest to uninstall Aura Sync software if already installed.
Armoury Crate v4.2.5
Core Service Updates:
Armoury Crate Service v4.2.5
Armoury Crate Lite Service v4.2.8
ROG Live Service v1.2.18.0
AURA Service (Lighting service) v3.05.18
AuraLayerManager(AURA lighting effect add-on) V0.0.18
New Features
Added AniMe Matrix Editor multi-device support
Added FanXpert feature for Motherboard device type
Added "ROG CITATEL XV" direct link to "Recommended"
Compatibility for Windows 11
Bug Fixes & Enhancements:
Fixed system suspend/resume lighting effect frozen issue
Fixed Dashboard CPU usage bug
Fixed low frequency service crash issue
Fieed G-Skill DRAM Aura Sync issue
Fixed Bluetooth headset connection bug
Optimized component update process & Fix update failed issues
Enhanced GUI layout and UI interactive behavior
Newly Supported Models:
[Mouse] TUF GAMING MOUSE X KIMETSU NO YAIBA
[Headset] TUF GAMING H1 WIRELESS
[Webcam] ROG EYE S
--------------------------------------------------------------------------------------------------------------------------
To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).
Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.
When reporting a new issue, include the following info:
1. Clear description of your issue
2. PC / Laptop
3. Aura Sync products
4. 3rd-party peripheral, audio, or lighting software
5. Wired / wireless connection
6. Reinstalled Windows?
7. Windows version & build
8. Previous version of firmware or software that worked as expected
9. Any screenshots of the issue
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
NEW - When your issue has already been reported
To make reporting easier for you, if you see another member post the same issue you are experiencing:
1. Simply reply and add your name at the bottom of the post. (If someone else has already replied, then reply to that post and add your name to the list)
2. Record and generate a log.
3. Private message me and include the following:
a. The post link at the top right of your post (copy and paste the link)
b. Link to your log file stored in cloud, and screenshots if any.
c. Service version info
--------------------------------------------------------------------------------------------------------------------------
Log Collection Tool - Instructions
First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording
Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).
Many issues have been posted previously, but a very small percentage of people have PM'd me their log. If in doubt, just send a log and remember to record first. If the issue is after shutdown: provide a log for before shutdown and one after (2 logs). Thanks everyone!
Suggest to uninstall Aura Sync software if already installed.
Armoury Crate v4.2.5
Core Service Updates:
Armoury Crate Service v4.2.5
Armoury Crate Lite Service v4.2.8
ROG Live Service v1.2.18.0
AURA Service (Lighting service) v3.05.18
AuraLayerManager(AURA lighting effect add-on) V0.0.18
New Features
Added AniMe Matrix Editor multi-device support
Added FanXpert feature for Motherboard device type
Added "ROG CITATEL XV" direct link to "Recommended"
Compatibility for Windows 11
Bug Fixes & Enhancements:
Fixed system suspend/resume lighting effect frozen issue
Fixed Dashboard CPU usage bug
Fixed low frequency service crash issue
Fieed G-Skill DRAM Aura Sync issue
Fixed Bluetooth headset connection bug
Optimized component update process & Fix update failed issues
Enhanced GUI layout and UI interactive behavior
Newly Supported Models:
[Mouse] TUF GAMING MOUSE X KIMETSU NO YAIBA
[Headset] TUF GAMING H1 WIRELESS
[Webcam] ROG EYE S
--------------------------------------------------------------------------------------------------------------------------
To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).
Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.
When reporting a new issue, include the following info:
1. Clear description of your issue
2. PC / Laptop
3. Aura Sync products
4. 3rd-party peripheral, audio, or lighting software
5. Wired / wireless connection
6. Reinstalled Windows?
7. Windows version & build
8. Previous version of firmware or software that worked as expected
9. Any screenshots of the issue
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
NEW - When your issue has already been reported
To make reporting easier for you, if you see another member post the same issue you are experiencing:
1. Simply reply and add your name at the bottom of the post. (If someone else has already replied, then reply to that post and add your name to the list)
2. Record and generate a log.
3. Private message me and include the following:
a. The post link at the top right of your post (copy and paste the link)
b. Link to your log file stored in cloud, and screenshots if any.
c. Service version info
--------------------------------------------------------------------------------------------------------------------------
Log Collection Tool - Instructions
First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording
Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).
Many issues have been posted previously, but a very small percentage of people have PM'd me their log. If in doubt, just send a log and remember to record first. If the issue is after shutdown: provide a log for before shutdown and one after (2 logs). Thanks everyone!
This notification should only pop up once after the driver is installed. You would have to uninstall your device drivers repeatedly to be seeing them on a regular basis. Is this not the case with you? When do you usually see the notification?
nbtc971 wrote:
With all due respect, I don't want this popping up on my screen. I sit down at my computer today and this is on my desktop. I tried Armoury Crate when it first came out and it wrecked my system. I spent a long time clearing it from every nook and cranny. It sounds like at this stage, it can still cause issues and I don't want to go through that again. Asus needs to stop pushing their software so aggressively.
1. Clear description of your issue
- Starting with 2nd reboot after installation, AsusFanControl service crashes every time I boot it. Occasionally the ArmourySocketServer also crashes on boot. They both restart and the software is functional. I tuned the fans with AI Suite 3, right now neither AC nor AI Suite 3 reads the fan speed on GPU but it has been detected it in the past week. Since then I reinstalled the software. EDIT: AI SUITE 3 Reads and controls GPU fan, apparently in standard mode fan profile and auto it can go to 0 RPM. I changed it to Smart mode and it stays spinning.
2. PC / Laptop
- ABS Master Gaming PC (Brand new)
3. Aura Sync products
- Came with TUF M1 Mouse and TUF K1 Keyboard and Asus Prime B560M-A -AC Motherboard, more details below
4. 3rd-party peripheral, audio, or lighting software
- Please see full list of devices that AC reports below.
5. Wired / wireless connection
- Network Wifi. Everything else is wired.
6. Reinstalled Windows?
- No but I spent a week tweaking it with all my powers. And reinstalled AC about 5 times. Last reinstall was really smooth, thought I licked it. Windows was preinstalled, Drivers preinstalled, Asus software was installed after first boot.
7. Windows version & build
- Home 10.0.19043
8. Previous version of firmware or software that worked as expected
- nada
9. Any screenshots of the issue
- No, only affects logs, although I suspect there are less obvious ramifications to performance. WMI log is slam full of errors. That isn't normal imho.
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
More system info
ABS Master Gaming PC - Intel i5 10400F - ASUS Dual GeForce RTX 3060 Ti 8GB - G.Skill Ripjaw V 16GB DDR4 3200MHz - 512GB Intel 660P M.2 NVMe SSD
Item Version
---- -------
Armoury Crate UWP App 4.2.5.0
ROG Live Service 1.2.18.0
AURA Service (Lighting Service) 3.05.18
Armoury Crate lite service 4.2.10
ASUS AIOFan HAL 1.1.36
ASUS AURA Extension Card HAL 1.1.0.11
ASUS AURA Motherboard HAL 1.2.3.1
ASUS Keyboard HAL 1.01.48
ASUS Mouse HAL 1.2.0.11
AacVGA 0.0.4.3
KingstonDram 1.1.8
AURA DRAM Component 1.1.14
ENE RGB HAL 1.1.37.0
ENE_EHD_M2_HAL 1.0.9.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.4
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.13.0
Working on the logs, You should see a PM within the hour. Thanks.
- Starting with 2nd reboot after installation, AsusFanControl service crashes every time I boot it. Occasionally the ArmourySocketServer also crashes on boot. They both restart and the software is functional. I tuned the fans with AI Suite 3, right now neither AC nor AI Suite 3 reads the fan speed on GPU but it has been detected it in the past week. Since then I reinstalled the software. EDIT: AI SUITE 3 Reads and controls GPU fan, apparently in standard mode fan profile and auto it can go to 0 RPM. I changed it to Smart mode and it stays spinning.
2. PC / Laptop
- ABS Master Gaming PC (Brand new)
3. Aura Sync products
- Came with TUF M1 Mouse and TUF K1 Keyboard and Asus Prime B560M-A -AC Motherboard, more details below
4. 3rd-party peripheral, audio, or lighting software
- Please see full list of devices that AC reports below.
5. Wired / wireless connection
- Network Wifi. Everything else is wired.
6. Reinstalled Windows?
- No but I spent a week tweaking it with all my powers. And reinstalled AC about 5 times. Last reinstall was really smooth, thought I licked it. Windows was preinstalled, Drivers preinstalled, Asus software was installed after first boot.
7. Windows version & build
- Home 10.0.19043
8. Previous version of firmware or software that worked as expected
- nada
9. Any screenshots of the issue
- No, only affects logs, although I suspect there are less obvious ramifications to performance. WMI log is slam full of errors. That isn't normal imho.
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
More system info
ABS Master Gaming PC - Intel i5 10400F - ASUS Dual GeForce RTX 3060 Ti 8GB - G.Skill Ripjaw V 16GB DDR4 3200MHz - 512GB Intel 660P M.2 NVMe SSD
Item Version
---- -------
Armoury Crate UWP App 4.2.5.0
ROG Live Service 1.2.18.0
AURA Service (Lighting Service) 3.05.18
Armoury Crate lite service 4.2.10
ASUS AIOFan HAL 1.1.36
ASUS AURA Extension Card HAL 1.1.0.11
ASUS AURA Motherboard HAL 1.2.3.1
ASUS Keyboard HAL 1.01.48
ASUS Mouse HAL 1.2.0.11
AacVGA 0.0.4.3
KingstonDram 1.1.8
AURA DRAM Component 1.1.14
ENE RGB HAL 1.1.37.0
ENE_EHD_M2_HAL 1.0.9.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.4
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.13.0
Working on the logs, You should see a PM within the hour. Thanks.
Jimbo93 wrote:
1. Clear description of your issue
- Starting with 2nd reboot after installation, AsusFanControl service crashes every time I boot it. Occasionally the ArmourySocketServer also crashes on boot. They both restart and the software is functional. I tuned the fans with AI Suite 3, right now neither AC nor AI Suite 3 reads the fan speed on GPU but it has been detected it in the past week. Since then I reinstalled the software. EDIT: AI SUITE 3 Reads and controls GPU fan, apparently in standard mode fan profile and auto it can go to 0 RPM. I changed it to Smart mode and it stays spinning.
2. PC / Laptop
- ABS Master Gaming PC (Brand new)
3. Aura Sync products
- Came with TUF M1 Mouse and TUF K1 Keyboard and Asus Prime B560M-A -AC Motherboard, more details below
4. 3rd-party peripheral, audio, or lighting software
- Please see full list of devices that AC reports below.
5. Wired / wireless connection
- Network Wifi. Everything else is wired.
6. Reinstalled Windows?
- No but I spent a week tweaking it with all my powers. And reinstalled AC about 5 times. Last reinstall was really smooth, thought I licked it. Windows was preinstalled, Drivers preinstalled, Asus software was installed after first boot.
7. Windows version & build
- Home 10.0.19043
8. Previous version of firmware or software that worked as expected
- nada
9. Any screenshots of the issue
- No, only affects logs, although I suspect there are less obvious ramifications to performance. WMI log is slam full of errors. That isn't normal imho.
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
More system info
ABS Master Gaming PC - Intel i5 10400F - ASUS Dual GeForce RTX 3060 Ti 8GB - G.Skill Ripjaw V 16GB DDR4 3200MHz - 512GB Intel 660P M.2 NVMe SSD
Item Version
---- -------
Armoury Crate UWP App 4.2.5.0
ROG Live Service 1.2.18.0
AURA Service (Lighting Service) 3.05.18
Armoury Crate lite service 4.2.10
ASUS AIOFan HAL 1.1.36
ASUS AURA Extension Card HAL 1.1.0.11
ASUS AURA Motherboard HAL 1.2.3.1
ASUS Keyboard HAL 1.01.48
ASUS Mouse HAL 1.2.0.11
AacVGA 0.0.4.3
KingstonDram 1.1.8
AURA DRAM Component 1.1.14
ENE RGB HAL 1.1.37.0
ENE_EHD_M2_HAL 1.0.9.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.4
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.13.0
Working on the logs, You should see a PM within the hour. Thanks.
I am having similar issue with the fan control:
1. Clear description of your issue APPCRASH:AsusFanControlService.exe - constantly on every boot/shutdown since upgrade to 4.2.5.0
2. PC
3. Aura Sync products: everything
4. 3rd-party peripheral, audio, or lighting software - EVGA 3090 FTW3 on EKWB, using Aura
5. Wired
6. Reinstalled Windows - not lately
7. Windows version & build - latest
8. Previous version of firmware or software that worked as expected - so far, it hasn't worked properly since inception... always been something. Kinda like my back... fix one spot, another fails.
9. Any screenshots of the issue - see below
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
Source
ASUS Motherboard Fan Control Service
Summary
Stopped working
Date
‎10/‎11/‎2021 12:28 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files (x86)\ASUS\AsusFanControlService\2.01.11\AsusFanControlService.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: AsusFanControlService.exe
Application Version: 3.0.0.0
Application Timestamp: 610b8c15
Fault Module Name: AsusFanControlService.exe
Fault Module Version: 3.0.0.0
Fault Module Timestamp: 610b8c15
Exception Code: c0000005
Exception Offset: 0003ca97
OS Version: 10.0.19043.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 2704
Additional Information 4: 2704cf3fcf1675f82da28cd79d295168
Extra information about the problem
Bucket ID: 64352d149ab4f8a4f25e890a8d96ba37 (1323646018911648311)
NOTE: Can't seem to upload log
There used to be an option in Device>Motherboard which allowed user to change the number of addressable strip LEDs.
The default setting is 120 and I want to set it to 16; however, I can't find the option anymore after updating Armoury Crate to the leatest version (as shown below).
I have tried to edit the value directly in the LastProfile.xml but it didn't work. it's because Armoury Crate will overwrite everything I changed.
Is this a bug or the feature got removed? Please let me know, thanks.
OS: Windows 10 64 bit 20H2 build 19042.1288
BIOS: 4201
The default setting is 120 and I want to set it to 16; however, I can't find the option anymore after updating Armoury Crate to the leatest version (as shown below).
I have tried to edit the value directly in the LastProfile.xml but it didn't work. it's because Armoury Crate will overwrite everything I changed.
Is this a bug or the feature got removed? Please let me know, thanks.
OS: Windows 10 64 bit 20H2 build 19042.1288
BIOS: 4201
