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PG42UQ returned from RMA without repair

I paid $42 shipping to send my PG42UQ monitor ($1400) two weeks ago for repair due to a black spot in the top right corner. The facility received it a week later, then marked it as "repaired" in under 24 hours. I called customer service while waiting...

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Resolved! Warranty update rejection

Hi, i have purchased XG32VC on 31 march  2024, on registration it system said 11 months of warranty remaining , i already uploaded the invoice and serial number pictures but everytime they are rejecting with the reason: please contact point of purcha...

iamrv9 by Level 7
  • 221 Views
  • 4 replies
  • 2 kudos

Getting help from asus for xg17APH

I purchased an xg17aph portable gaming monitor while in Taiwan. Not wanting to carry around a 3ft. Box on the subway, I left the box at the store. Upon starting up the monitor at my hotel, I realized that there was an internal crack in the LCD. I ret...

PG27VQ RMA TWICED AND OUT OF WARRANTY

Hi Rog, I am a ROG fan since ASUS rebranded. Purchased my first gaming monitor PG27VQ and after awhile experienced an awful lines. I claimed the warranty and they replaced it with brand new PG27VQ but after a year I experienced the lines coming out o...

ASUS Product Support lost my monitor I sent in for repair

TL;DR:I am having the worst customer experience of my life with ASUS Product Support. ASUS has lost the monitor I sent them for repair and they are not willing to accept responsibility. ASUS blames FedEx. FedEx delivered the packaged and it was signe...

Cannot submit Repair Request

Hello,I am trying to submit a repair request for a faulty monitor I received (PG27AQDM). I am trying to use the form here: https://as-rma.asus.com/us/rma/formWhenever I press "Submit", it loads for a minute then takes me to another Asus page that jus...

TUF CURVED MONITOR not working Asus will not help me.

I bought a 32" curved gaming monitor and it died on me, I spoke with Asus or I tried too talk but the Asus rep did not speak good English. They want me to pay to send this monitor to them. The monitor is still under warranty from Asus until Jan 2024....

DGB by Level 7
  • 419 Views
  • 1 replies
  • 0 kudos