found this after looking on BBB:
THIS BUSINESS IS NOT BBB ACCREDITED
ASUS Computer International
Find a Location
Phone: (510) 739-3777
Fax: (510) 797-2102
View Additional Phone Numbers
800 Corporate Way, Fremont, CA 94539http://www.asus.com
! There is an alert for this business !
We have identified a pattern of complaints concerning customer service and service issues. Complaints processed by the BBB claim that 1) products sent to the company for repairs are still not working properly when returned to the consumer.
2) Customers calling the company are asked to call back or told they will receive a call back and in many cases don't.
BBB asked the company to respond to the pattern but has received no reply to our request.
I feel like an idiot now buying asus. guess its my fault for trusting these scammers, i did not do my research