Hi - Not sure where to put this post, so I'll try here. Bought a 2021 G14 in June. By October the left-side USB-C port stopped working. I RMA'ed it and sent it in a few weeks ago. The repair shop is claiming 'oxidation & rust' and say that is not covered by warranty. (See photos.) A few issues:
- The damage they sent me photos of does not correspond to the defunct USB-C port
- I live in a seaside town in Hawaii
- We have a 5-year-old Lenovo laptop and a 4-year-old Dell laptop that have been in the same environment for much longer. No problems with either.
Asus is trying to get me to pay $1184 to fix this, even though it is under manufacturer's warranty. I did not see an exclusion for Hawaii in the warranty. Is Asus saying that anyone living near the ocean is out of luck and does not get to enjoy their manufacturer's warranty? Seems shady. Any suggestions? I did dispute their request for me to pay for the repairs but haven't heard back.