brianvastag wrote:
Hi - Not sure where to put this post, so I'll try here. Bought a 2021 G14 in June. By October the left-side USB-C port stopped working. I RMA'ed it and sent it in a few weeks ago. The repair shop is claiming 'oxidation & rust' and say that is not covered by warranty. (See photos.) A few issues:
- The damage they sent me photos of does not correspond to the defunct USB-C port
- I live in a seaside town in Hawaii
- We have a 5-year-old Lenovo laptop and a 4-year-old Dell laptop that have been in the same environment for much longer. No problems with either.
Asus is trying to get me to pay $1184 to fix this, even though it is under manufacturer's warranty. I did not see an exclusion for Hawaii in the warranty. Is Asus saying that anyone living near the ocean is out of luck and does not get to enjoy their manufacturer's warranty? Seems shady. Any suggestions? I did dispute their request for me to pay for the repairs but haven't heard back.
Hmmm, that is a strange answer. From what I see, the fan has accumulated dust and just needs some good ol' compressed air. Looking at the first picture, is the red arrow (under the fan connector) pointing at what ASUS considered proof of 'oxidation & rust'? I can't really tell if it's dust or something else.
Perhaps your laptop might not need to go through the RMA process and the problem could be fixed at home. It could be an issue unrelated to hardware. Might need some more background information regarding the USB-C port:
What do you usually connect to the USB-C port?
When did it stop working?
Have you tried connecting another device, as well as trying a different cable?
Under "Device Manager" found in Control Panel, does the USB-C port show up?
In the past, I've also had an issue with my USB-C port not working. Turns out it was just a driver-related issue.
This might be a late reply but hopefully, everything turns out okay for you.
