03-23-2023 06:10 AM
I bought a Rog Azoth, the keyboard build quality is awesome 😲 but it seems i can t do anything with it to configure it with that wonderfull Armoury Crate Software.
My Setup :
Motherboard Gygabyte Aorus X570 Elite Updated Bios F38a
CPU Ryzen 9 5900X
Ram 4x8 DDR4 Trident Neo Z
NVME Kingston Fury Renegade PCie Gen 4
Graphic card RTX 3090
First install was on my existing Windows 11. Uninstalled all previous devices drivers then installed Armoury Crate --> Keyboard tab went Error 2006. Tried to uninstall AC with Asus Tool --> Reinstall --> Error 2006 Still.
I watched forum and this was said to install on a fresh install of Windows 11. Did it even if it s unbelievable to have to reinstall an OS for keyboard software...
All drivers are up to date
No Gigabyte software or bloatware installed just plain simple drivers
Updated Nvidia drivers
Installation of Armoury Crate also done without the keyboard --> OK
Plugging in ROG Keris Mouse--> OK detected and able to setup it in AC
Plugging Rog Azoth --> AC ask for Framework Keyboard update --> Update done and restart--> Error 2006 on the Keyboard device running in circle each time i try to setup it
Reset of the keyboard (FN+ESC) --> Success but still error 2006
Second Fresh Install
Same as above but everything plugged from start to finish with the 2 wireless dongle --> Error 2006 on the Azoth
Third Fresh Install
Same as above but plugged in USB C in wired mode --> Error 2006 on the Azoth
My App diag :
Armoury Crate UWP App 18.104.22.168
ROG Live Service 22.214.171.124
Aura Service (Lighting Service) 3.06.20
Armoury Crate lite service 5.4.10
Aura Wallpaper Service Non installée
ASUS AURA Extension Card HAL 126.96.36.199
ASUS Keyboard HAL 188.8.131.52
ASUS Mouse HAL 184.108.40.206
AURA DRAM Component 1.1.23
ENE RGB HAL 220.127.116.11
PHISON HAL 18.104.22.168
Patriot Viper DRAM RGB 22.214.171.124
Patriot Viper M2 SSD RGB 126.96.36.199
Universal Holtek RGB DRAM 188.8.131.52
WD_BLACK AN1500 184.108.40.206
If anyone found a workaroud.... because i think i ve done more than my share to try to troubleshout the problem 😅
That s crazy such a good hardware with such a whimsical software. 🙄
Solved! Go to Solution.
03-25-2023 02:48 AM - edited 03-25-2023 02:51 AM
With what all you've tried and nothing is helping including a windows reinstall, let's verify your windows install.
1) When you reinstalled windows, you have the option to delete all partitions from the drive before the install and you want to do this.
2) When you installed windows, there are two options.
One is to install using saved files.
One is to do a clean install, this is the one you want to do.
Have you deleted all partitions from the drive and did a clean install when installing windows?
03-25-2023 03:48 AM
Each reinstall i have deleted all the partitions and start from scratch. Exactly doing this :
Boot on USB Drive
When Install prompt comes in i didn t click on Install Now but Custom
Delete all Partition on my drive 0 in order to only have a blank not partitionned drive
Select this free from any partition drive 0 and Install to let Windows create everything.
I even tried to delete everything i had on my onedrive account in case something was messing everything in it. And to be sure, i uninstalled Onedrive before any drivers install to avoid mismatch between synced cloud files and drive files.
03-25-2023 10:58 AM
Ok i tested some more on my son's comp and it works flawlessly without any struggle.
I aim for an incompatibility related to Aorus X570 AM4 USB Controller or the MB embedded RGB controller conflict with the keyboard.
I have tried really everything on my own computer and would be curious if anyone else had a problem like mine with the same architecture.
03-25-2023 11:15 PM
I also have a Gigabyte board. X570s Aero g and i am getting the exact same issues you are and have run through all of the steps you have aswell. I think there is something up with gigabyte compatibility and this keyboard.
03-26-2023 01:09 AM
@Melkorsong omg ty 😂 that s the first time i m happy of seeing someone having problems.
Now i ll rest until new update to sort that out 😬
03-26-2023 01:14 AM
@Nate152 Maybe you could open a poll on the board for Azoth users to register there hardware and see what hardware works and what don t? IT could be a Gigabyte problem or a whole AM4 chipset one which would lead to ROG motherboard's users also having problems 😬
03-26-2023 07:26 AM - edited 03-26-2023 07:51 AM
Ok, Melkorsong is having the same issue with their Gigabyte motherboard.
I spoke with the higher up and sent them this thread. What they want you guys to do is fill out this google form, generate a log in Armoury Crate and attach the log to the form.
To generate a log in Armoury Crate click Settings, click About tab.
Google form - https://forms.gle/XxRgZ2fQtdchFS8VA
This will help them diagnose the issue and provide an update to address it.
03-26-2023 08:31 AM
03-27-2023 09:14 AM
Thank you for filling out the form and sending a log.
03-27-2023 03:01 PM - edited 03-27-2023 06:53 PM
Very glad I found this. I'm here with a Gigabyte Aorus x670 (AM5 chipset) motherboard and a ROG Azoth keyboard, same issues. Will be generating a log and filling out the google form along with you guys. 🙂
This is the only issue I've had since rebuilding my PC. I adore this keyboard and am looking forward to an update that'll allow me to customize the OLED screen to my liking. I hope the issue will be taken seriously and resolved.