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USB-C Port Issues on FX516PR Laptop Following April Windows ASUS Firmware Update

StuGatz83
Level 7

Windows recently updated my FX516PR laptop to firmware 329, and since then, I've been experiencing several problems with the USB-C port. When using a dock, it doesn't function properly and keeps showing a Windows USB error message, cycling constantly. Also, the laptop no longer charges through the USB-C port, and I am unable to use multiple screens or connect to a LAN.

I have tried other docks and I am still expericing the same issue.

I attempted rolling back firmware to version 328, but this has not been successful. I would greatly appreciate any assistance or suggestions to fix this issue.

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1 REPLY 1

fran678
Level 12

Have you tried the solutions recommended by Asus yet?

https://www.asus.com/support/FAQ/1042417/