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Strix G15 AMD advantage Edition- Bluetooth disappears after laptop awakens from sleep

sherwinmdev
Level 7

‎07-12-2021 09:34 AM

i have the G513QY amd advantage edition. the bluetooth hardware disappears sometimes when i wake the laptop up from sleep. device manager doesn't pick it up either.

restarting solves the problem. just a pain when i'm at home and using a bluetooth keyboard. any one else have this issue or is asus aware? how do i report this?
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2 REPLIES 2

hekkador
Level 7

‎07-12-2021 02:54 PM

sherwinmdev wrote:
i have the G513QY amd advantage edition. the bluetooth hardware disappears sometimes when i wake the laptop up from sleep. device manager doesn't pick it up either.

restarting solves the problem. just a pain when i'm at home and using a bluetooth keyboard. any one else have this issue or is asus aware? how do i report this?


Hi! Try uncheck power save option for BT and Wifi in device manager. If not helps look Windows Event Viewer -> Windows Logs-> System. Try to find message with network maybe wifi module is falls off. Try to replace drivers - if not helps - replace module.

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tldspectre22
Level 7
In response to hekkador

‎08-24-2021 01:03 PM

I had this identical issue until recently - make sure your drivers are up to date. A recent update for bluetooth fixed the issue for me. The "MediaTek Bluetooth Driver" version I'm running is V1.3.13.117.
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