09-04-2019 06:19 AM
09-16-2019 05:07 PM
10-16-2019 05:37 PM
Hi, I've got exactly the same issue, T or G key.
It started happening a week after Windows 10 updated and flashed the bios to 3.10. It wasn't doing it all the time at first but now, its every time.
I've tested on an old build of Windows 10 and I've also downgraded the firmware to 3.06, and it still happens on those versions.
I've also noticed that it happens when pressing the keyboard frame above the G key & between the T and Y key.
So, based on this, I'm thinking it's a hardware fault, it's just so strange that it's occured after the updates Windows 10 performed.
I've now gone back to the current build of Windows 10 and it forced the bios 3.10 upgrade on me and oddly enough, after 30 minutes of pressing the T & G keys, I couldn't get the problem to reoccur HOWEVER only one time during the 30 minutes, I pressed the frame above the G key again and the laptop did power reset. I could not make that happen again during that time.
I am kind of expecting the problem to behave the same again, that is, after a week, it will power reset all the time by T or G key. That's my preferable outcome because that way I can blame a hardware fault and send the laptop in for repair, rather than have an issue that lays dormant until the warranty expires.
Hope you sort yours out
11-17-2019 06:33 AM
11-18-2019 01:37 AM
Hello ! I have the same issue. i did not notice for a long time because i'm using keyboard mouse and monitor with the laptop. This until I disconnected one day and got constant reboots when pressing "G" or "T".
Did anyone find a solution to this ?
11-18-2019 11:52 AM
Read the reply right above yours.
11-19-2019 06:00 AM
ROG Guru: Orange Belt
Join DateMar 2018
you're such a great and helpful guy or girl !
12-24-2019 12:56 AM
12-24-2019 08:54 AM
I am having the same issue. Any word on when I can send it in for repairs?
12-25-2019 01:49 AM
fix it yourself or wait something like 8 weeks while it's in transit and then it waits it's turn to be fixed in asus repair shop. this fix takes around 2 dollars/2 euros if you buy the electric tape yourself and open up the machine and put the tape to correct places to shield so that the motherboard won't make contact with the metalpart on the keyboard back plate.