Hello fellow ROG'ers. I decided to split off my discussion about an issue, which I had reported in another thread.
I have a quite similar issue concerning fans not working, albeit in a slightly different scenario. Notebook model is G512LW.
My screen off/standby settings are 5/30 minutes. Inbetween the screen turning off and standby kicking in, the fans completely stop and the notebook heats up all the way until it force shutdowns.
I tried to contact ASUS support, which sent me an Armoury Crate patch. Installed the patch, which broke pretty much everything else so I had to reinstall ROG Live Service Package, AC Service, Armoury Crate app itself and eventually Windows, rinse and repeat, before I could get the patch to install without breaking things like, for example, itself..
Result of the patch:
1. The notebook now not only shuts its fans off on screen off, but standby mode doesn't even work as it should anymore (at random times, the notebook comes out of sleep mode for no reason AND with disabled fans..)
2. The patch partially broke MyASUS. (Update: Actually, the problem is with Armoury Crate Service, as a restart of the service restores functionality)
On the second support request, ASUS asked me to return the notebook. Because no new BIOS is available. I'm sorry, say that again please? Did you just tell me to return a perfectly functional computer which has a software/firmware issue?
I need that computer for my IT job. What about, try to fix what you broke a few weeks ago, ASUS? You had a scenario in which everything worked, you're a computer tech company, and I can't be one of only 3 people having this issue, right?
After experimenting with downgrading/upgrading BIOS for a bit, I think we can exclude the BIOS itself as being the culprit. Some strange things happened when doing so, though.
I followed the mini guide at https://www.reddit.com/r/ASUS/commen...eb2x&context=3
1. Downgrading the BIOS is as EZ as upgrading it.
2. "Go to control panel, go to system, go to system protection, go to hardware, click on device installation settings, and then click no." <-- After following this step, in Device Manager, the firmware was successfully set to be 309.
3. The downgrade did nothing, but caused one logged error:
"Het stuurprogramma heeft een controllerfout gevonden in \Device\Harddisk1\DR1."
(Roughly translated: "The device driver reported a controller error in \Device\Harddisk1\DR1")
4a. Because the fan sleep issue was not solved, I re-applied BIOS 310. Because of step 2 in this post, the device driver firmware was not automatically upgraded from 309 to 10.1.2.310.
4b. When restarting after step 4a, I opened Armoury Crate and saw that the CPU speed, temperature, memory speed, .. could not be retrieved, but the GPU monitoring showed up correctly. I'm not sure if this could be related to the issue?
5. When manually updating the device driver firmware to 10.1.2.310 by using Windows Update and restarting, CPU information showed up again and the HDD controller error from step 3 did not happen anymore.
6. However, the original issue (fans and RGB turn off on screen off, notebook overheats) remains the same.
Also, since the latest ASUS software updates, I had to create a script which restarts the Armoury Crate Service 1 minute after logging into the computer. I found out by accident that this solved another issue with the current software.
The reason for this, is that since the latest update, hotkeys seem to have stopped working on startup (no FN + hotkey functionality, no Energy Profile on-screen indicator). But what is curious is, that after restarting the service, the on-screen profile indicator shows up again and all hotkey functionality is restored.
I'm not sure how all ASUS components like ROG Live Service, Control Interface, Armoury Crate etc. intercommunicate with each other, but I'm pretty sure something is quite off in the way it does at this moment.
Hope some of the information is useful. Can someone from ASUS maybe help us this way instead? If a log file needs to be generated, I'll gladly provide one.
Thank you very much in advance.