As a group of concerned customers from Turkey, we wanted to write about the state of the local servicing establishment, ServisPoint, and how it has started to sway many existing and loyal customers away from ASUS, as well as new customers from the ASUS brand.
ServisPoint, who is a subcontractor to ASUS, has consistently delivered subpar customer service, including actions that do not comply with the Turkish customer protection laws. Their consistent attempts to disqualify any and all products from warranty coverage, even sending back products with more defects/problems than it was sent with, has discouraged many from even considering this brand for their future purchases. There is a sizeable group, as you will be able to tell by these emails, that belong to this category of customers.
We expect from ASUS, a concrete step and it should be noted that no company is indispensable and without alternatives if immediate action is not taken regarding the issue.
As loyal ASUS fans, we still believe you will do the right thing and take steps to remedy this issue. We hope these grievances will be corrected, and a new era of post-sales product support will be ushered by ASUS Global in one of the biggest markets in the EMEA region.