08-15-2022 10:21 PM
08-16-2022 07:11 PM
08-19-2022 10:24 PM
Did you get the ThunderboltEX4 working under windows 10?
Do you plug power into the 6-pin port on the ThunderboltEX4?
Do you find thunderbolt driver in the hidden device category in device manager?
Have you updated PD IC Firmware Update Version 1.1 from our support site?
Have you tried connecting other thunderbolt device?
May I have screenshots or videos of the "Discrete Thunderbolt" [Disabled] and "Discrete Thunderbolt" conditions?
02-11-2023 02:38 AM
Sorry for the slow reply I've been trying everything I can think of to try and find a solution. I've wiped the OS multiple times, tried installing drivers in different orders. Have tried installing the exact drivers suggested on this forum. Have tried manually installing all of the drivers for the mobo. Have gone the route of installing only the Intel NUC driver packages , etc. Nothing seems to be working.
This is a new Win11 build, so I never attempted Windows10.
Yes the card has power, USB (to motherboard header) and TBHeader->Motherboard connected. I uninstalled/reinstalled the card many hours ago to make sure all of the plugs were well seated.
I tried updating the Power Delivery Firmware but I get an error that a newer version is already present on the card.
Attached are some screenshots of Device Manager now showing all of the Thunderbolt components loading w/o error and none are "hidden" anymore.
I still get the issue that nothing will switch over to being "connected", and I can't get the "approve devices" tab to load.
At the moment I have Discrete Thunderbolt [Enabled], Windows 10 support [Disabled], and all discrete settings at their defaults.
08-22-2022 07:51 PM
08-23-2022 06:20 PM
08-25-2022 06:04 PM
08-28-2022 06:31 PM
09-17-2022 09:47 PM