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ROG Zephyrus M16 GU603 Sleep Issues

iwanreedel
Level 7

‎10-13-2022 09:43 PM

Hello guys this my first post,

I have a ROG Zephyrus M16 GU603HE, when the laptop its going to sleep when i try to waking up the laptop, it not wake up (press any button in the keyboard)but its going to shutdown just like we long press the power button/force shut down.

Anyone can help me with this issues?

Thank you
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Falcon2_ROG
Customer Service Agent

‎10-13-2022 10:52 PM

iwanreedel wrote:
Hello guys this my first post,

I have a ROG Zephyrus M16 GU603HE, when the laptop its going to sleep when i try to waking up the laptop, it not wake up (press any button in the keyboard)but its going to shutdown just like we long press the power button/force shut down.

Anyone can help me with this issues?

Thank you


Have you updated your laptop's BIOS and system to the latest?
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iwanreedel
Level 7
In response to Falcon2_ROG

‎10-13-2022 11:58 PM

Falcon@ROG wrote:
Have you updated your laptop's BIOS and system to the latest?


Yes i have. MyAsus say that "Your system is up-to-date".
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Falcon2_ROG
Customer Service Agent
In response to iwanreedel

‎10-17-2022 12:20 AM

iwanreedel wrote:
Yes i have. MyAsus say that "Your system is up-to-date".

Please refer to the following FAQ for troubleshooting.
https://www.asus.com/support/FAQ/1042630/
Sorry for any inconvenience it may be caused.
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