01-03-2023 06:27 PM
01-04-2023 11:51 PM
01-05-2023 02:41 PM
Jiaszzz@ROG wrote:
Hello, F1Aussie and thank you for reaching out.
May I ask if the "charging issue" happens on the ROG Delta S?
Could you please help confirm the following question?
- Is it connected to a PC/Mac/mobile phone, or other devices? Please provide the brand and model name.
- What application is used to confirm the battery percentage and associated settings? Is it possible to provide a snapshot of "won't charge past 90%"?
Thank you.
01-06-2023 01:35 AM
01-08-2023 02:44 AM
Jiaszzz@ROG wrote:
Hello, F1Aussie.
Please go to Armoury Crate > Settings > Update Center to confirm whether all items on this page have been updated to the latest version.
If all items have been up-to-date but the ROG Delta S WIRELESS and ROG Claymore II still have charging issues, could you help record*and provide the relevant logs?
For log operation steps, please refer to "Q5: What is App Diagnostics? (New Feature)" in the following link.
https://www.asus.com/support/FAQ/1043747/
After recording the log, please upload it to the cloud, approve access, and PM me the link.
Meanwhile, please share the requested information below as well.
- a screenshot of the Armoury Crate Update Center
- the main motherboard and the current BIOS version used
- the content of the setting in BIOS (or whether it is the default)
- the brand and model name of the CPU, DRAM, GPU, and PSU currently installed
- the OS version and OS build
I will compile the above information and forward it to the relevant departments for further investigation.
Thank you.
01-18-2023 12:53 AM
F1Aussie wrote:
Thanks for those steps, yes can do that, might take me a few days to get it done as am halfway through renovating a shower
01-21-2023 03:33 PM
Jiaszzz@ROG wrote:
Hello, F1Aussie.
Please go to Armoury Crate > Settings > Update Center to confirm whether all items on this page have been updated to the latest version.
If all items have been up-to-date but the ROG Delta S WIRELESS and ROG Claymore II still have charging issues, could you help record*and provide the relevant logs?
For log operation steps, please refer to "Q5: What is App Diagnostics? (New Feature)" in the following link.
https://www.asus.com/support/FAQ/1043747/
After recording the log, please upload it to the cloud, approve access, and PM me the link.
Meanwhile, please share the requested information below as well.
- a screenshot of the Armoury Crate Update Center
- the main motherboard and the current BIOS version used
- the content of the setting in BIOS (or whether it is the default)
- the brand and model name of the CPU, DRAM, GPU, and PSU currently installed
- the OS version and OS build
I will compile the above information and forward it to the relevant departments for further investigation.
Thank you.
02-02-2023 12:59 AM
02-07-2023 12:55 AM
02-13-2023 10:34 PM