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Please follow the rules stipulated below if you wish to post in this section:1. Please ONLY post here if you have already contacted customer service and have an open case ID or RMA, and: a. You have not heard back from the customer service team for o...

RMA unaddressed

I received back my graphics card today sent in under RMA USPCMA4470. The ASUS Service Repair Report is blank so there's no evidence anything was done except repackage it to be sent back. The issue is unresolved. DisplayPort output to Asus monitors us...

Zephyrus M15 GU502L - Sent back twice, still problems

I am going to try and temper my frustrations as much as possible. To start off this is a great machine when it is in my possession and when it works.Warranty Return 1 - Sudden power loss that would not turn back on, returned for repair and got back ...

Radio silence after sending GPU back

I sent my Asus Strix 3080Ti LC OC back to my UK retailer around end of August/beginning of September and have had no updates from Asus since then. My retailer has heard nothing back, the automated phone line just tells me to look on your website, not...

Asus failed me as a company

let me start off by saying i have been a brand loyal customer for about 15+ years with ASUS products.Every build in the last 10 years has revolved around rog, strix, and tuf products, from the motherboard to the video cards, right down to the rgb lig...

Clear statement of ASUS GeForce RTX 3080 TUF - 10GB NON LHR Model production status

Clear statement of ASUS GeForce RTX 3080 TUF - 10GB NON LHR Model production and statement of replacement productHi...Is it possible to get one clear statement from someone who can answer from ASUS side that is the production of ASUS GeForce RTX 3080...

Do ASUS take quality control and user experience seriously? Here's my experience.

Below is the email thread:My first email.Problem: Laptop fans operating constantly at 100% capacity. Fan control through ROG Gaming Center has no effect.I raised this issue through this support medium a few weeks ago. Although I received a suggestion...

Replacement parts for ROG Theta and ROG Strix 500

Hi ROG Community.Just want to know where I can get a replacement mic and cord for my ROG Theta and the cord for my ROG Strix 500. My region wasn't able to support me since I already lost the receipt. I had pest problems that damaged my cords and even...

Could ASUS engineers come upfront and offer all G513QY a clarification?

Example of data online:https://twitter.com/Rommex1/status/1443649165528084480https://www.reddit.com/r/ASUSROG/comments/pyq6zx/asus_g513qy_amd_advantage_edition_who_has_random/hez1jlm/?utm_source=reddit&utm_medium=web2x&context=3https://www.reddit.com...

Replacement usb dongle for rog strix go 2.4 wireless

replacement usb dongle for rog strix go 2.4 wirelessIM LOST MY DONGLE, checked everywhere, it's not there.I'm willing to pay for it if I need to, I just want to be able to use my headset as surround instead of stereo with the AUX cable.Can you help w...

Scar 15 (2021) Motherboard warranty issue

When i first got the laptop back in May 2021 it was perfect up until it forced me to update certain softwares on the laptop. Since it's a new laptop i obliged and updated everything it threw at me. Earlier to the updates I was running the laptop on i...