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[MUST READ Before posting in this section]

Please follow the rules stipulated below if you wish to post in this section:1. Please ONLY post here if you have already contacted customer service and have an open case ID or RMA, and: a. You have not heard back from the customer service team for o...

Bahz by Level 12
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GL702ZC 2 months with Asus for repair

One day the fans of my gaming laptop started to work on 100% all the time and I've arranged a RMA. My laptop was sent on 13.03 first the motherboard was change which I've waited for month (where is it coming from the moon ?). It didn't solve the prob...

Yankov by Level 7
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Sending in a PG with a scratch 9 months later still possible?

Hello there,My monitor came when I purchased it with a scratch. After that, I was on a students-exchange for half a year and now I was thinking about whether it is possible to still get it swapped? I've own a lot of Asus products (X99 Deluxe II and S...

Asus rog strix x370 f gaming -problems- Help needed

Hello. I bought my new mb Asus rog strix x370 f gaming a few weeks ago brand new. I installed win 10 64 bit, mb cd with the drivers and utilities. After that I installed the updates from my products page (asus official page). As I have see the asus ...

Roggr by Level 7
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ASUS Service Problem !

Hi,My Laptop's Screen was not working visit this link https://rog.asus.com/forum/showthread.php?101405-Asus-Rog-G751JT-Black-Screen-After-Re-Paste-Fan-CleanI have proof my laptop was working well ! with HDMI i can play games and i made 10 minutes Str...

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Halil by Level 7
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GL703VM plagued with issues

Hello.I bought a GL703VM from an online retailer (emag) in romania. This happened in February. It was dead on arrival. Sent it back forcfull refund. I decided to give asus another try and bought the same model from the same retailer. 40 days later on...

diasus by Level 7
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ASUS won't accept RMA from "end users?!

My graphics card is dying and I need to RMA it for replacement, but ASUS has refused to grant an RMA because they said it can only be returned via the seller! I have no contact with the seller, and neither is it their responsibility this long af...

GL553VD completely dead, DONT BUY FROM EBAY.

Laptop was under warranty until April 12th of this year. It died April 10th. I called the customer service and they advised me to try a new charger before sending it in for repairs. Customer rep never mentioned my warranty was about to expire.Purchas...

B350 f gaming board

Good afternoon guys*I am in desperate need of Advice, I assembled my build which was Ryzen 1600 masterlite 240 cooler b350 f board 16 go ddr4 3200 ram Radeon 7950 graphics card Phanteks p400s case etc.All booted up windows installed all good then whe...

Having bad RMA experience, seems common with Asus

This is regarding my ROG Maximus X Hero motherboard that I bought in December and it has been running great for approximately 2 months. 2 weeks ago all USB ports on my motherboard stopped working after a reboot. I was in Windows and rebooted to go in...

RyanBRZ by Level 7
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