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[MUST READ Before posting in this section]

Please follow the rules stipulated below if you wish to post in this section:1. Please ONLY post here if you have already contacted customer service and have an open case ID or RMA, and: a. You have not heard back from the customer service team for o...

Brand new defective x571gt very bad experience with ASUS

TLDR; BAD Laptop Asus has not fixed in 7 months.Will not power up properly only keyboard lights come on and nothing else.My primary reason for posting this here is that I cannot find anything else about this on this specific model and I am wondering ...

Issues with RMA process.

I have attempted a couple of times to fill out a RMA and this is what I get after filling it out.Thank you for using the ASUS Online RMA feature.It looks like your serial number(SN:undefined)has already been issued an RMA.For your reference,the RMA n...

Israel RMA process - absolutely ridiculous

I'm writing this post because I honestly cannot believe that this is happening on a global scale and I want to understand how is this justifiable - Asus's RMA process in Israel is nothing short of a disgrace, and I've never dealt with anything like t...

Zephyrus S17 defective HDMI port and RMA said "fixed, reason: hand on Asus logo"

Im tired Asus!I paid in 2019 3000$ for GX701 (RTX 2080)and after 5 months RGB stopped to work.(RMA in my country had to fix problem with keyboard and than new problem with RGB)i sold the laptop in 2020 and in july 2020 I ordered the new model ZEPHYRU...

Zephyrus S17 HDMI not output 4K since yesterday (I'm disappointed Asus)

I had in August 2019 until 01/2020 GX701GX which cost me 3000$ and after 5 months only, the keyboard stopped to work.I send it for RMA and they updated the BIOS which fixed the keyboard.(01/2020)but I received the laptop back without RGB lights.(Feb)...

Also having issues with the RMA Process

I did some Googling to see if others have experienced the same issue and was lead to this thread. I received the same message with my SN and RMA number shown as "undefined."ASUS Team, please help!Thank You

ASUS, please restore the SOUND CARD category to your product listings.

The section is completely gone making finding information for both products and drivers a manual process. Who is the idiot who did that?

Replacement usb dongle

Blake@ASUS wrote:Hello ShadowNinja,I have replied you in PM.Thank you.Hi, I have the same question, because when im using my headset through the wireless dongle, sometimes I hear a buzzing sound depending on the position of my head, however this does...

PG279Q died out of warranty - options?

After 3.5 years of good service my March 2016 ROG Swift monitor died:1. Power LED will not light.2. Panel does not emit light.3. No OSD or any response to any switch.Troubleshooting notes:1. I have multiple units so was able to swap power supplies to...

RMA Damaged my device instead of repairing it

Hello.I have a GL704GV notebook I bought from US 1 year ago.(Serial number K3NRCV00U978117)For the first 6 months I had no major problems. Performance and stability was solid and I was happy with my purchase. However in February, my battery started d...