01-17-2023 10:06 AM
01-17-2023 04:45 PM
01-18-2023 05:20 AM
May I know what problem you are actually having while executing the game? And what game do you play?ã€€
01-18-2023 06:54 PM
It's not a problem with a game, it's a general problem. Fan speed is capped either by the armoury crate app or the bios, most likely by the first one. This causes high temps since the fans won't work properly, even the turbo profile is unusable when gaming since rpms won't go higher than 4500-4600 rpm. I play games that have a high "consumption", so I need the fans to work fully for good temps.
What bothers me is that this is a widespread issue and when trying to report, I just don't get a reply or solution.
Here are some examples:
My previous laptop was an MSi and I have to say that their cooling method is way superior. I hate that asus support doesn't care about this kind of issues and they don't even bother to reply.
01-19-2023 08:12 AM
What are the BIOS version, Armoury Crate version, and operating system build version you are currently using?
Please provide a screenshot of Armoury Crate's fan speed when the game is executed in turbo mode.
In addition, please refer to the following FAQ to upload the log file to the cloud storage, and provide me with the link through the message.
Q5: What is App Diagnostics? (New Feature)
** I have sent you a message, please check. Thank you.
01-19-2023 04:45 PM
01-29-2023 11:13 PM
I just installed the bios version 314 released today, fans speed is still the same. 😞
01-31-2023 12:11 PM
I have forwarded the information to the relevant department.
We will keep you updated and your consideration will be very much appreciated.
02-01-2023 07:21 PM
Thanks, I installed some armoury crate updates and fan speeds are still the same 😞