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ASUS MOTHERBOARD FAN CONTROL SERVICE crash

JellyLama
Level 7
I noticed that ASUS MOTHERBOARD FAN CONTROL SERVICE crash every day, i can see that in the reliability monitor of windows 10, can anyone explain why?

Description of the crash (its in italian):
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\ASUS\AsusFanControlService\2.01.11\AsusFanControlService.exe

Firma del problema
Nome evento problema: APPCRASH
Nome applicazione: AsusFanControlService.exe
Versione applicazione: 3.0.0.0
Timestamp applicazione: 610b8c15
Nome modulo con errori: AsusFanControlService.exe
Versione modulo con errori: 3.0.0.0
Timestamp modulo con errori: 610b8c15
Codice eccezione: c0000005
Offset eccezione: 0003ca97
Versione SO: 10.0.19043.2.0.0.256.48
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 2beb
Ulteriori informazioni 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Ulteriori informazioni 3: 2704
Ulteriori informazioni 4: 2704cf3fcf1675f82da28cd79d295168

Ulteriori informazioni sul problema
ID bucket: 64352d149ab4f8a4f25e890a8d96ba37 (1323646018911648311)

MY PC SPECS:
OS: WINDOWS 10
CPU: I5 8600K
GPU: RTX 3070TI FE
MOTHERBOARD: ROG MAXIMUS X CODE
BIOS: the last one available
25 REPLIES 25

STARRAIN
Level 12
Hi JellyLama,
May I double confirm the bios version is 2701?
Did it occur after any update or settings changed?
Have you installed AI Suite 3 and adjusted the fan settings?
Did it occur with bios all default settings?
Thank you.

STARRAIN@ROG wrote:
Hi JellyLama,
May I double confirm the bios version is 2701?
Did it occur after any update or settings changed?
Have you installed AI Suite 3 and adjusted the fan settings?
Did it occur with bios all default settings?
Thank you.


Yeah the bios version is 2701
I dont know if it occurred after any update
I have aisuite 3 and the crash happens with default but also custom fan profiles
I'll check the bios default settings thing

STARRAIN
Level 12
Hi JellyLama,
Did the crash happen when you open AI Suite 3 or running any apps?
If it still crashes with bios all default settings, please reinstall AI Suite 3 v3.00.51 from our support site.
https://rog.asus.com/motherboards/rog-maximus/rog-maximus-x-code-model/helpdesk_download
Thank you.

Nothing happens when the service crash, i notice it by checking the reliability monitor in the control panel. So i cant really know what causes the problem

STARRAIN
Level 12
Hi JellyLama,
Did it occur every time you boot into windows?
Have you restored bios to default settings and reinstalled AI Suite 3 v3.00.51 from our support site?
Thank you.

STARRAIN@ROG wrote:
Hi JellyLama,
Did it occur every time you boot into windows?
Have you restored bios to default settings and reinstalled AI Suite 3 v3.00.51 from our support site?
Thank you.


Bios settings are default (except some CPU overclock settings), i have reinstalled AISUITE...i'll let you know

STARRAIN
Level 12
Hi JellyLama,
If it still occurs after reinstalled AI Suite 3 v3.00.51, please also tried bios all default setting.
Thank you.

STARRAIN@ROG wrote:
Hi JellyLama,
If it still occurs after reinstalled AI Suite 3 v3.00.51, please also tried bios all default setting.
Thank you.


I uninstalled and reinstalled aisuite but the problem persist, i also tried to reset the bios but nothing changes. I just turned on the pc and the crash is there (it happened now)

STARRAIN
Level 12
Hi JellyLama,
May I have the following information?
- the serial number of your motherboard via PM
- the brand and the model name of the RAM, PSU and HDD/SSD
(Please check the specific model name of the RAM such as G.SKILL F4-4400C19Q-32GTZSWB.)
-OS version(such as 20H1) & OS build
Thank you.