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A recognition error in GPU Tweak II

neil_tohno
Level 7
Help, yesterday, I update the ARMOURY CRATE, and I found bug in GPU Tweak II.

GPU Tweak II
https://rog.asus.com/graphics-cards/graphics-cards/rog-strix/rog-strix-rxvega64-o8g-gaming-model/hel...

97217


The video card was not detected, this is the correct one.
97218


Operation System : Windows 10 Pro Workstation version 22H2 (19045.2251)

Graphics Card / Driver : ROG-STRIX-RXVEGA64-O8G-GAMING with driver Adrenalin Edition 22.11.2

CPU vendor : AMD 2950X CPU

Memory : Gskill F4-3200C14Q-64GTZR [DDR4-3200 64GB (16GBx4) CL14-14-34-48]



Item                       Version     
---- -------
Armoury Crate UWP App 5.3.4.0
ROG Live Service 1.4.10.0
Aura Service (Lighting Service) 3.05.78
Armoury Crate lite service 5.3.3
Aura Wallpaper Service Not Installed
ASUS AIOFan HAL 1.1.50.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.9.1
ASUS Mouse HAL 1.2.0.58
KingstonDram 1.1.18
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.40.3
ENE_EHD_M2_HAL 1.0.10.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.5
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.4
WD_BLACK AN1500 1.0.14.0



Thanks.
658 Views
2 REPLIES 2

Jiaszzz_ROG
Customer Service Agent
Hello, neil_tohno.

According to the ascend code you provided, the Armoury Crate version is 5.3.4.0.
However, it is hard to confirm if it is the latest version since you seem to have omitted to provide the motherboard model you're using.
Could you kindly share the following details?
- a screenshot of the Armoury Crate Update Center
- the main motherboard and the current BIOS version used
- the content of the setting in BIOS (or whether it is the default)

Meanwhile, the most recent version of GPU TweakII is V2.3.9.0, based on the ROG-STRIX-RXVEGA64-O8G-GAMING official website support page.
May I ask if you have updated to this version?

Thank you.

Jiaszzz@ROG wrote:
Hello, neil_tohno.

However, it is hard to confirm if it is the latest version since you seem to have omitted to provide the motherboard model you're using.
Could you kindly share the following details?


- a screenshot of the Armoury Crate Update Center
- the main motherboard and the current BIOS version used


Thanks for your reply,

When I update Model Identifier (Graphic Card ) and restart my computer, the problem suddenly appears.
And I also found my video card was not detected in the Aura Sync.

Please see pictures below,

https://imgur.com/a/VvdFqJD

[Information]
Motherboard : ROG ZENITH EXTREME
Firmware or BIOS version : BIOS-2201


Jiaszzz@ROG wrote:
the content of the setting in BIOS (or whether it is the default)


The last one picture show thoes settings in BIOS that related to video card.


Jiaszzz@ROG wrote:
Meanwhile, the most recent version of GPU TweakII is V2.3.9.0, based on the ROG-STRIX-RXVEGA64-O8G-GAMING official website support page.
May I ask if you have updated to this version?

Thank you.


Yeah, I updated the GPU TweakII to lastest version last year, V2.3.9.0.