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Asus Prime Z390-A sound problems

mtrxx
Level 7
Hey!

I got sound problems with my new Asus Prime Z390-A motherboard.
Namely, i get this weird popping/clicking sound whenever I adjust the volume slider in Win 10 taskbar, specially when there is an ongoing sound playback notification from previous adjustment. Also when I slide the control ,,knob" back and forth during the short sound playback, I can hear kinda electrical crackling.

Now when i am gaming, for example Rust; having character in certain position, I can hear pop/click just before the audio feedback for windmill blades/wanes.
It sounds as if the whole audio gets turned on and off as if the amplifier or something restarts all the time which causes electrical pop or something.
This ,,pop" is noticeable in ,, less than ideal" situations as well when there is a numerous and sudden actions going on simultaneously.

Example: https://www.youtube.com/watch?v=a9ROwq0-QH8
(not my pc or me playing!)

What could be the cause of this?
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2 REPLIES 2

MoKiChU
Level 40
Hi,

Use this thread https://rog.asus.com/forum/showthread.php?105341-DRIVERS-Realtek-HD-Audio-(UAD) to :

1) Update your drivers (follow the PRIME/TUF - FIRST INSTALL/CLEAN INSTALL tutorial)
2) Follow the TIPS "If you experience crackling, popping, audio stutter ..."

MoKiChU wrote:
Hi,

Use this thread https://rog.asus.com/forum/showthread.php?105341-DRIVERS-Realtek-HD-Audio-(UAD) to :

1) Update your drivers (follow the PRIME/TUF DTS - FIRST INSTALL/CLEAN INSTALL tutorial)
2) Follow the TIPS "If you experience crackling, popping, audio stutter ..."


Thank you!

Edit: unfortunately installed drivers + MSI mode utility did not change anything. Pop-sound continues...Tho it does not happen all the time and in every game. Perhaps its something native to hardware ? I remember i had the same problem with Prime Z270.

To describe my sound problem more precise. There is a very shot ,,blip" sound before adjoining sound, while for example background music or sound effects that change during ongoing playback do not produce such thing.

I found these videos and this is exactly what I am experiencing as well:
https://www.youtube.com/watch?v=b6jt__Ryo1s
https://www.youtube.com/watch?v=hdpIgJNvf18