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Tuf Gaming Laptop won't Restart after Sleep

ajburr47
Level 7

I have an Asus Tuf Gaming laptop (FA507RE), serial number NANRC**********. I tend not to shut it down when I'm done using it, but rather put it to sleep. However, lately whenever I do that, and I try to boot the laptop back up, it seems to power on (the keys light up), but the screen is completely black and Windows doesn't restart or let me log back in. I'm forced to hold the power button down to shut it down and then start it back up the hard way.  The only exception is that this doesn't happen when I have the laptop plugged in at all times.

I bought this laptop a few months ago and is pretty awesome for gaming, but this problem is really frustrating. Does anyone know what might be going on?

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @ajburr47 ,

Because your post contains your personal information, in order to prevent your personal information from being leaked, we will assist in deleting some information.

The computer consumes power while in sleep mode, I would like to confirm with you approximately how much battery power is left after a forced restart.
Below is some information about battery settings for your reference.
https://www.asus.com/support/FAQ/1044699

Additionally, for the issue of the computer not waking up from sleep, you can refer to the steps in the following link to test. Thank you.
https://www.asus.com/support/FAQ/1042630/