06-05-2023 07:42 AM
i bought this laptop last week and i have a lot of problems 😄
anyone help me?
06-05-2023 05:58 PM
Hi @dreamwalker1 ,
Could you please provide a detailed description of your issue and the context of its usage?
Would it be possible for you to record a video of the abnormal sound for us to assess? Thank you.
06-06-2023 04:17 AM
06-07-2023 01:37 AM
Hi @dreamwalker1 ,
Since it is not possible to determine the actual situation of your laptop through a video, we would like to explain to you that when an electronic device like a laptop, tablet, phone, etc. is in operation, you may occasionally hear a high-pitched noise, commonly referred to as "Coil Whine," which is not generated by the speakers or fans.
This phenomenon can occur in the design of high-power computer products and is not considered a hardware defect nor does it affect the functionality of the device. You can refer to the following link for more information.
https://www.asus.com/support/FAQ/1035838/
If you still have concerns regarding this issue, we recommend that you bring your laptop to our repair center for further inspection and confirmation.
Thank you for your understanding.