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ROG STRIX G16 Again I changed my Mother Board it was second time i don't know what to do

kumar474
Level 9

Hi Everyone,

This is kumaravel here,

I know this space has helped many of us with our issues, and I'm hoping it can do the same for me again. Six months ago, I posted about my ASUS ROG Strix G16 experiencing issues with the dGPU not working, which led to a motherboard replacement. You can read that post here https://rog-forum.asus.com/t5/gaming-notebooks/rog-strix-g16-dgpu-not-working-to-mb-change-by-engine... . Thanks to the community and  @Anbby_ROG , I navigated through that challenging time.

Following the motherboard replacement, I requested an extended warranty from ASUS due to the significant downtime, which they kindly agreed to. I made it clear that if this problem happened again, I would be seeking a refund, as I didn't want my investment to go to waste.

Fast forward six months, despite not using the laptop to its full potential due to my work commitments, I encountered another issue. While simply watching YouTube, my laptop froze and started rebooting automatically. This was unexpected, considering I had less than 200GB of data on the device and wasn't utilizing its full storage capacity.

I took my laptop to the service center, where they initially claimed it was a software issue. After three days, I received a message that my laptop was ready for pickup. To my dismay, they informed me that the motherboard had failed again and needed replacement. This marked the third motherboard for my device—the first with the original laptop, the second replacement, and now a third one.

I am extremely frustrated and at a loss for what to do if this issue reoccurs every 3-6 months. I'm faced with the possibility of paying 75% of the amount for another repair, which is not feasible for me. This laptop, my first, was purchased after much struggle, and I had hoped it would serve me well for years to come.

If anyone has faced similar issues or has any advice, I would greatly appreciate your input. I truly believe ASUS needs to address this recurring problem to prevent further inconvenience to users like me.

I thought this laptop will give me fortune and, in the end, bad luck of fate played everywhere.

RMA NUMBER: INR1SC0208

Thanks in advance for any information or support you can provide.

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4 REPLIES 4

Markush666
Level 9

hey i read your article!
i have the i5- 13450hx 4050? asus rog strix g16
and i have not been able to properly play one game this whole time and right before expiry i asked for a rma to ship in and provided 107 images and documents and theyve now ghosted me after i sent the info for the forum for the loaner and 300$ hold ive had no reply and resent it through alt-emails and nothing 
my system shows different model names 2 diff m/b serial numbers and doesnt have the capabilities that were listed

ROG STRIX G16 dGPU not working to MB change By Eng... - Republic of Gamers Forum - 1025201

Markush666
Level 9

i feel let down cause i expected alot more out of a 2000$ laptop that isnt even a real laptop if u search in settings and sys info and through my asus and armoury crate and dxdiag and the box and registered number in the system doesnt resemble the asus rog strix g16 or has the capabilities at all not even hdr or rtx or chat rtx or anything good and have no control over my gpu, also no num pad, all drivers are running and configured for windows vista 2008 server, no settings in myasus, gpu shows as an ejectable usb
the list goes on, and since the 31st of dec ive had thousands of critical errors and warnings ,etc etc bsod , i need some help with you my friend give me a dm if youre happy someone else out there feels the same pain!

Anbby_ROG
Customer Service Agent

Hi @Markush666 ,

To further clarify your issue, could you please provide your product serial number and RMA number via private message for further verification? Thank you.

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

Anbby_ROG
Customer Service Agent

I’m sorry to hear about your experience. Please continue to monitor the situation, and let us know if you need further assistance. Thank you.

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂