I always thought of ASUS as a brand setter for computer hardware and always relied on ASUS products for my daily use, My old rig also had ASUS and worked fine for 10 years, and my laptop from ASUS also works great. But my new rig, which I purchased on August 2, 2021, the Rog Strix B550F gaming motherboard with AMD 5600X, worked fine for 1.5 years, and then 2-3 months ago, my problem started. The computer started randomly turning off while working or gaming. I have never tweaked any overclocking setting or anything, but the restarts were quite sparse. I tried checking the temps and maintaining a log of them, but the problem was not with the temperatures. This continued for around a month. The computer had problems showing the display at times when I booted it, but after a reset or two, it booted normally and worked fine. At times, there was no problem for a week or two, but at times it shut off more than 2 or 3 times in a day randomly, and 1-2months later it stopped booting completely. The motherboard switches on and num-lock, caps-lock and scroll-lock work; the CPU fans and the case fans are all working, but there is no display. I tried switching the RAM, the graphics card for a display card, reconnecting all my power pins, remounting my processor (AMD 5600X), changing the display cable, and the monitor, but still the problem persisted. So I called up ASUS customer care on April 20, 2023, was informed of the service center close to me, and I decided to visit.
1st RMA
On April 20, 2023, I visited the service center and waited for around an hour. I was notified that it was the service center's closing time, but they took my motherboard and told me the RMA would be generated tomorrow. The next day, on April 21, 2023, the RMA was sent to me over WhatsApp. I check the status of the RMA every day, and it always shows under diagnostics/repair. On April 26, 2023, it showed that the RMA was done, so I contacted the service center, and they told me that I could pick it up. So I visited the service center in the evening, waited for around an hour for my turn to come, and received the motherboard, a replaced, refurbished motherboard. I arrived home late in the night as the service center is far from my place, so I didn't have time to check it out. The next day I fitted the motherboard in the evening after returning from work, and I had the same problem as my original board: num-lock, caps-lock, scroll-lock, CPU fan, and case fan working but no display.
2nd RMA
The next day, on April 28, 2023, I called up ASUS customer care, and they asked me to submit the motherboard again. So I visited the service center again and had to wait again as it was crowded. After around an hour, my turn came, and I submitted the motherboard, and they assured me that the problem would definitely be solved. Then the same process repeated itself. I checked the RMA status regularly; it showed the same message under diagnostics/repair, and on May 4, 2023, it showed that the RMA was done. So on May 5th, I called up the service center and was informed that the replacement had arrived. I told them that I hoped that the problem was really solved, and the service center assured me that they were replacing my motherboard with a new one. So in the evening I visited the service center again, and after more than an hour of driving, I had to wait for my turn again for an hour. Then I was again provided with a refurbished motherboard. I asked the service center guy, "Are you sure this will work?" and was assured that yeah, it will. So I rushed home again after an hour of driving, and to my surprise, after fitting everything together and rechecking again, I found the same problem. Now I will call ASUS customer care again tomorrow morning and might have to go for a 3rd RMA.
