LAN Problems with ROG STRIX X870E-E and 9800X3D - Massive Packet Loss

[marcel151]

I also opened a case (E24110026198-0001), but maybe someone experiences the same problems. My new X870E-E (newest 0606 BIOS) has problems with the internal LAN adapter. Currently it's connected via Gigabit connection, but that  shouldn't cause problems, at least would be very bad if you would have to connect it via 5 Gb/s LAN. It seems to work normally at first, a speed test maxes out my internet connection (1000/500) and ping also is good in speed test. While playing online games, I got massive packet loss issues (while having jumping ping times), competive games are unplayable. When I try to use WiFi or external USB LAN adapter the problems are gone. So I uninstalled the current ASUS LAN driver V1126.16.1121.2023 and let Windows install a driver, which is way older. But with this old driver everything works fine. I can reproduce the problem, when installing new driver again the packet loss problems reappear.

Does someone have similar problems with the new driver? What could that be?

[marcel151]

Someone provided me a never driver version via PM. Version 1126.21.903.2024 WHQL [03/09/2024]. Unfortunately, this does not help. Still massive packet loss. After uninstalling the driver and using Microsoft driver (9.1.412.2015), the problem goes away.

[GoatzGaming]

I have the same exact issue with the same exact hardware.

[GoatzGaming]

How did you go about getting the Microsoft driver and getting it installed?

[marcel151]

Just uninstall the ASUS driver and restart. It will do that automatically.

[Jiaszzz_ROG]

Hello @marcel151 

This thread was moved to the ROG Care section last Friday, and we apologize if any information was missed or misunderstood due to joining the discussion midway.
Regarding the issue you reported, we have confirmed with the relevant department that your feedback has been received.
In addition to the software and hardware details already provided, we kindly ask for your assistance in providing the following information to help us better identify the problem:
- Does the packet loss occur specifically in the game Hunt: Showdown 1896? If so, does it happen after a few minutes of gameplay, and does restarting the game resolve the issue?
- During the packet loss, are you observing a spike in ping and increased latency through the in-game display, or are you using another method to verify it?
- Could you provide a full recorded video of the issue? For example, start recording, show that the current driver version and network status are normal, and demonstrate how packet loss occurs as soon as Hunt: Showdown 1896 is launched.
- Besides Hunt: Showdown 1896, do you experience packet loss in other games or scenarios? If so, could you provide the frequency, context, and corresponding videos?

Thank you.

[PannDeth]

I will join discuss. Packet loss occur in all online games and same numbers of packet loss. Ive tested in Warzone, Mordhau, Diablo IV, Counter Strike 2, Battlefield 2042 and SW Battlefront 2. Depends on driver, packet loss amount is different, on driver that is on website of Asus (newest one) packet loss is around 8-12%. You can also feel that apps like battlenet or steam doesnt want to load anything due to packet loss. Websites are loading ages and when You load speedtest, ping and everything seems fine. While packet loss in game, ping don’t jump, ping is really stable for example in Warzone, there was stable 22 ping and 10% packet loss all the time. Doesnt matter if You play 3 or 5 or 10 minutes, packet loss is on avg 8-10% doesnt go down. 

[marcel151]

I'll try to make screen recordings today and will send it to you tomorrow with all the requested details. Thanks!

[marcel151]

@Jiaszzz_ROG 

I just sent you a PM with requested details and video, please let me know if it's okay and just contact me if you need more info. Will wait for your reply patiently. Thanks for helping us!

[Jiaszzz_ROG]

Hello @marcel151, @xGoldilx, and @PannDeth 

Thank you for the prompt reply and sharing your detailed configurations.
Our relevant team has consulted further with Realtek and received recommendations for a tool to help record and analyze the issue. I have shared the tool and detailed instructions via DM.
It would be appreciated if you could assist by collecting two sets of log files and uploading them to a cloud service. Once uploaded, kindly ensure the permissions are set to public and share the link with me.
We will work together with Realtek to review the results recorded in the logs.

Thank you!