11-29-2022 02:32 PM
11-29-2022 04:16 PM
11-29-2022 08:47 PM
Have you successfully updated the firmware in the past on this computer?
And, just double checking, but do you have your keyboard directly plugged into your computer via USB cable?
11-30-2022 10:19 PM
11-30-2022 10:54 PM
Thanks for the information!
Just a couple more confirmation points to make sure we have the basics covered!
Have you tried different USB ports and a different USB cable?
When you uninstalled and reinstalled armory crate, did you use the uninstall tool?
If you didn't use the uninstall tool, you can find it here: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/, select your OS version, and select show all to see the uninstall tool
01-06-2023 07:19 AM
01-06-2023 10:45 PM
02-02-2023 06:57 PM
To update the firmware connect the cable to your keyboard and a pc usb port, set the wireless switch to wired mode, connect the wireless dongle to a usb port then try the update.
02-06-2023 04:49 AM