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Unable to update HAL in Armoury Crate

fountainhead
Level 7
Hi everyone! Just picked up a ROG Strix GA15. I'm trying to update everything but the software "HAL" version 1.3.4.0 and a few others under G15DK results in an error every time I try to update it (see screenshot). The error says "Sorry, we cannot finish the file installation. Please restart the system and retry. (Error code: 12)."

Anyone know what these are and why they won't update? Thanks!

94367
G74Sx-BBK8 BIOS 203
Windows 7 Home Premium 64-bit
6 REPLIES 6

Nate152
Moderator
Hi fountainhead

Try doing a system recovery, then install and update Armoury Crate.

Nate152 wrote:
Hi fountainhead

Try doing a system recovery, then install and update Armoury Crate.


Thanks, maybe I'll give that a try. Out of curiosity, do you know what HAL and those other apps that couldn't be updated are for? Are they critical updates?
G74Sx-BBK8 BIOS 203
Windows 7 Home Premium 64-bit

Nate152 wrote:
Hi fountainhead

Try doing a system recovery, then install and update Armoury Crate.


Please stop advising users to do a system recovery, it is a reckless response and does not guarantee to fix the issue.

Users could potentially lose data by doing a system recovery, they may not be aware of that if they're in-experienced.

Private88
Level 7
fountainhead wrote:
Hi everyone! Just picked up a ROG Strix GA15. I'm trying to update everything but the software "HAL" version 1.3.4.0 and a few others under G15DK results in an error every time I try to update it (see screenshot). The error says "Sorry, we cannot finish the file installation. Please restart the system and retry. (Error code: 12)."

Anyone know what these are and why they won't update? Thanks!

94367


Same problem with mu CHKRAM Update... 27.11.2022 All the time it is some kind of trouble with the Crate and especially with this mouse! Can anybody help? I don't want to restore anything or reinstall Windows of format harddrive i just need everything working!

Dictation
Level 7
fountainhead wrote:
Hi everyone! Just picked up a ROG Strix GA15. I'm trying to update everything but the software "HAL" version 1.3.4.0 and a few others under G15DK results in an error every time I try to update it (see screenshot). The error says "Sorry, we cannot finish the file installation. Please restart the system and retry. (Error code: 12)."

Anyone know what these are and why they won't update? Thanks!

94367


Update AC to version 5.3.4.0 in MS store and try again.
If you're using Windows 7, try Windows 10.

I have almost the same problem (see https://rog.asus.com/forum/showthread.php?131250-Update-Error). But it seems that you can't get any help here. It is not an option to tell people to reinstall Windows, install another version of Windows, or make a recovery backup. It is obvious that this is not the problem. Please start fixing your software, and really help the customers...