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Battery percentage Armory Crate vs. real-life on Asus ROG Chakram mouse

kidddingguy
Level 7
I have a ROG Chakram mouse.

It's currently blinking red - as in low battery percentage (<25%).
However, the Armoury Crate software is stating 75%.

A huge difference.

This is not the first time this is happening.
I have all latest (firmware) updates.

Anyone else experiencing this?
(in some cases there is a huge lag - a couple of minutes, closing the app, flipping through options (such a Lighting, Calibration, Power etc) between showing the results of the battery in the Crate-software, and the actual level)
1,052 Views
3 REPLIES 3

PKDragon
Level 7
I am having the same issue. My power stated 100% and I was getting a low-power indicator. Latest firmware updates are installed (Could have caused the issue?).

exact same issue here. uninstalled Armoury crate and reinstalled still getting low battery warning after charging the mouse for 10+ hours. safe to say I'll never buy another ASUS product. Every time you contact support about software issues or firmware issues they just say "return the product to the seller"

MasterC
Community Admin
Community Admin
Do you guys have mouse FW version 13.01.31 and dongle FW version 1.00.31? I can't seem to reproduce that issue.
Battery shows 75%, and I tried changing the alert to 50% and 25%, no alert shows on the mouse. It does if I change it to 75%, as it should.
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