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RGB led burned out after uefi update

Cory29
Level 7
Every uefi update after 503 with 1.00.13 has set the voltage for the rgbs that are not individually lit to beyond max voltage and has burnt out some of the rgb's in a few of the strips I have

clearing cmos dose not fix the issue

I can jump up and down uefi versions and it will randomly reset then jump to the new version again ( but it is completely random if its works)

fans also aren't read correctly
3,230 Views
3 REPLIES 3

Cory29
Level 7
So I was able to get them back by jumping from 801 to 603 3 times ..
in the middle of jumping versions the bottom rgb header was not powering up.. (thought it was dead for a while)

Bill
Level 7
Hello Cory29
Thank you for your inquiry. About this matter , can you help filling out the form in the link below?
I'll pass this to our tech team directly for further investigation and analysis.
https://www.asuswebstorage.com/navigate/s/47BECE5C2EAE4CBC86BFBEC0200F41F6Y
Please email the completed form to Bill2_Chang@asus.com
Also, please provide any videos, screenshots and photos available that would show this matter.
(on your builds, connections, burnt LEDs and your settings)
Thank you for your feedback and have a nice day

Hey Bill thanks for the response

I don't think I can recreate the Issue without somehow re-flashing the led firmware back to stock (the firmware only wants to be flashed once per version)

I'll fill out the forum in detail when I get a chance

All I did though was I started on :: led 1.00.10 - uefi 9960

then updated the led firmware to :: 1.00.13 - uefi 0046

burn outs started happening after this update - at first I thought the lights were just stuck on white the bottom header had led strips that were 5v 5050 and the top had 12v 5050. the bottom 5v were toast after a night and the 12v had half a strip dead -- figured it was a bad batch of cheap amazon rgb so returned the burnt ones and bought a new set, this time all 12v - they did the same thing

http://a.co/7excdug (2 strips burnt out)
http://a.co/1mfYG7S (1 cut strip 1.5m 1/2 burnt out)
http://a.co/bJYT9qC (kit not being used in my current build but saw the same affects white lights very hot)

went back a uefi version 0046 to 9960 same issue dropped to an older uefi (forget the number) the voltage reset on the headers and the colors came back - reinstalled 0046 - color was back

now every-time I install a new uefi "so far" I would see the white lights and the leds getting supper hot I had to drop back down uefi twice then the port would reset and I could go back to the current uefi .. its really weird clearing cmos dose not help I have to re-flash the uefi a few times(2 seems to be the magic number)