STRIX-Z370-I USB Type-C port physical issue with IO shield padding

[vithos]

To get a USB Type-C cable to reliably make connection I have to manually hold the connector into the port, compressing the IO shield padding. Is this port in compliance with the USB spec's keep-out-zone?

Has there been a revised version of the board or IO shield?

[raider89]

Do you have another cable to try? Sounds like you have a worn out cable, should not have to hold any cable to get it to work properly. All ports are compliant, especially on these boards.

[vithos]

> Do you have another cable to try?

Yeah, same problem with 5 different Type-C connectors.

- Both ends of the Type-C to Type-C cable that came with my Pixel 2 (which connects 100% reliably with the AC adapter).
- The Type-C to Type-A adapter that also came with the phone (and works perfectly when used on the phone).
- Two other Type-C to Type-A cables I bought to work around this problem. One is AmazonBasics brand, the other is Samsung. Again, both work fine in every scenario besides trying to connect the Type-C end to this motherboard.

> Sounds like you have a worn out cable

All the above had this problem when brand new.

[Vand3lay]

I am having the exact same issue with my Strix Z370-E and am wondering why no one from Asus has replied yet.

I have tried both the cable that came with my Google Pixel 2, and the official Asus USB-C dongle that came with my zenbook flip s, so there clearly is a problem.

[Despyze]

Same here on Z370-F, Pixel 2 cable and a third party one as well.

[Vand3lay]

I tried contacting ASUS customer support on this and experienced first hand how horrible their support policies actually are. Fortunately I can upgrade my tech relatively frequently so I only need to put up with this for another year at which point it's pretty safe to say I won't buy another Asus.

[Sadistic_Sam]

vithos wrote:
To get a USB Type-C cable to reliably make connection I have to manually hold the connector into the port, compressing the IO shield padding. Is this port in compliance with the USB spec's keep-out-zone?

Has there been a revised version of the board or IO shield?

I have the exact same issue. I have to manually hold down the cable and if I let go, the connection is lost.

Has anyone come up with a solution yet? Can we get replacement IO shield units? Any workarounds?

I bought a USB type-C to 4 ports USB 3.0 amazon basics device, was hoping to have a few more ports since the mobo (Z370-E) came with few ports to begin with. I never dealt with USB type-C cables before and when I connected my USB hub the cable wasn't connecting right / was very loose. At first I thought maybe these cables are like that but nothing would work, after turning on the USB type-c port from the bios, it still wouldn't work, and only did work when I applied some force to inserting the cable into the port, it worked then and I heard the windows USB plug-in notification sound, but as soon as I let go, it lost connection.

Please help.

[nhoj_yelbom]

same problem here, not sure why ASUS is ignoring it's buyers and end user's. Customer service before and after the sale is very important, and once you lose a customer they wont come back imho. they need to offer a solution be it a replacement i/o panel or a cable made to plug in and extend the port to allow standard cable's to plug in. im still within my 30 day return window and i will not hesitate to just return it and buy another brand (even if i have to spend more and also buy win 10 pro again)

[vithos]

I even switched cases from a Phanteks Shift to an NZXT H400i, same problem with both. Must be ASUS's dimensions that are incorrect.

[adrian_arg]

I'm having the same issue with the USB Type-C port in the ASUS x570 TUF Gaming.
Was anyone able to figure out if it has something to do with the port's dimensions or something?
I tried hooking up the USB Type-A to USB-Type C connector that came with my phone to the port to see if it stayed connected and it does.