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ROG STRIX Z370-F GAMING Sound drivers issues

WilliamFS
Level 8

The driver delivered through Windows Update is not functioning correctly: the 3.5mm audio jacks are not being detected, and the Realtek Audio Console application fails to launch on Windows 11

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6 REPLIES 6

MoKiChU
Level 40

Hi,

You have an ASUS ROG SS3 motherboard, so :

You need Realtek Audio Drivers (UAD - ASUS ROG SS3-DTS) from the first post of this thread : [DRIVERS] Realtek Audio (AMD 3xx/4xx/5xx/6xx/8xx & Intel 2xx/3xx/4xx/5xx/6xx/7xx/8xx).

Follow scrupulously the CLEANUP process then the INSTALL process from your ASUS ROG SS3 & SS3|DTS Sound Unbound motherboards category, for the next drivers packages that I would release, you will can directly follow the UPDATE process from your ASUS ROG SS3 & SS3|DTS Sound Unbound motherboards category.

I got an error: https://i.imgur.com/vEqzbrV.png
did I choose the right installer? https://i.imgur.com/Icz0WV5.png

Hi,

You chose the right drivers package, this error is due to a tree structure that is too long.

Make sure you :

- Have extracted ("Extract here" to avoid double folder) the zip before running Install.cmd.
- Do not run the installer from a network drive or shared folder on another PC on your network.
- Do not extend the tree of where the installer is launched (with multiple/identical subfolders). You can store the drivers packages wherever you want, but I recommend moving them to your Downloads folder when you want to install them. Example : 

Bad : ...\xxxxxxxxxx\xxxxxxxxxx\xxxxxxxxxx\xxxxxxxxxx\xxxxxxxxxx\AUDIO_Realtek_UAD_ASUS_x_v6.0.xxxx.1\Install.cmd

Bad : ...\AUDIO_Realtek_UAD_ASUS_x_v6.0.xxxx.1\AUDIO_Realtek_UAD_ASUS_x_v6.0.xxxx.1\Install.cmd

Good : C:\Users\x\Downloads\AUDIO_Realtek_UAD_ASUS_x_v6.0.xxxx.1\Install.cmd

If your install issue persists, refer to this post to troubleshoot : https://rog-forum.asus.com/t5/downloads-for-motherboards/drivers-realtek-audio-amd-3xx-4xx-5xx-6xx-8...

WilliamFS
Level 8

That attempt was from my desktop… I'm going to format my computer since it's a mess.

WilliamFS
Level 8

I managed to install it on a fresh installation of Windows 11, but it doesn't detect the green connector, only the microphone connector. Could it be a physical problem?

WilliamFS
Level 8

seems to be physical problem, frontal panel works fine