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PRODUCT_NAME_UNKNOWN_CrashDumpPRODUCT_VERSION_MAJO R Error

Howie411
Level 7

‎11-10-2018 10:05 AM - last edited on ‎03-06-2024 07:47 PM by Community Admin

So the new Realtek Sound drivers seem to be causing an issue. I get the following what copying and pasting - C:\Users\XXXXX\AppData\Local\Temp\PRODUCT_NAME_UNKNOWN_CrashDumpPRODUCT_VERSION_MAJOR_UNKNOWN-PRODUCT_VERSION_MINOR_UNKNOWN-2018-11-10--13-02-30_.dmp

Looking it up online it seems to be a driver issue. Uninstalling the drivers and using the Windows ones seems to solve the issue. Anyone else having this issue?

This is on a Asus Maximus X Code
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Koura
Level 7

‎11-16-2018 05:18 AM

I think I had the same issue with ROQ STRIX Gaming 8350-F motherboard. I was quite desperate but when I saw your post, I tried uninstalling latest Realtek drivers. No more crashes!
Now I will defenitely not update them anymore. 😄
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mdzcpa
Level 12

‎11-16-2018 10:23 AM

Yes, I have had this issue as well on my recent Hero IX build. I also researched and concluded it was a driver issue. The issue I noticed using the Realtek driver package from Asus was that the driver never finished installing. Windows would continue to repeatedly call for a re-boot to complete the audio driver install. I eventually removed the Asus supplied drivers and let Windows finish installing it's versions. Problem went away.
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