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Motherboard ROG STRIX Z390-E GAMING - Front USB issues

Ciprian38
Level 7
Hello guys I have a weird issue with my motherboard "ROG STRIX Z390-E GAMING"

The problem is FRONT USB 3.0 type A (3.2 Gen 1 new naming scheme pff weird) is that when I insert a USB stick 3.0 in it it connects and disconnects, connects again and disconnect all the time. (Sometimes it works OK).

I do not believe this is a hardware issue just because like I said sometimes works OK and if i use any USB 2.0 stick works OK. This happens only when I use USB 3.0 sticks (tried over 8 types of USB drives v3.0 and all disconnect and reconnect like this, v2.0 USB are all OK in this ports)

What I tried until now?
1. Changed PC case front panel with a new one. (no improvements)
2. Tried with another cable bought from another store. (same story nothing changed) Note: Tried this cable on another motherboard works OK.
3. Checked the internet for different solutions:
- USB selective suspend settings - did not do any difference (not working)
- new drivers from Intel, Asus etc - did not do any difference (not working)
- set in bios all kind of settings - did not do any difference (not working)
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10 REPLIES 10

Silent_Scone
Super Moderator
Hi, can you confirm if the system is overclocked (including XMP profiles)?
13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

Silent Scone@ASUS wrote:
Hi, can you confirm if the system is overclocked (including XMP profiles)?


Yes XMP II is selected and enabled. That is the only overclocking done.

Also tried with XMP I and No XMP profile (Auto) does the same thing. Anything else I can try?

Ciprian38 wrote:
Also tried with XMP I and No XMP profile (Auto) does the same thing. Anything else I can try?


Yes, disable XMP altogether and soak test for the same issue.
13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

Tested, not working.

Test with everything auto - still have the issue.

Ciprian38 wrote:
Tested, not working.

Test with everything auto - still have the issue.

i have same issue didnt work to fix it but i suggest to reinstall os or update bios

- OS was installed a few times. Problem persist.
- UEFI already latest version (i had this problem during 3 versions already)
- UEFI was already reseted and problem still persist.

Ciprian38 wrote:
- OS was installed a few times. Problem persist.
- UEFI already latest version (i had this problem during 3 versions already)
- UEFI was already reseted and problem still persist.

maybe u can start from here
https://borncity.com/win/2017/03/15/windows-10-error-device-not-migrated/
if fixed let me know

I do not have that error "device not migrated", that error seem to happen when u migrate from any windows to windows 10, i installed fresh copy of windows 10, did not migrate.

Thanks, looking forward to any more suggestions.