11-30-2019 10:12 PM - last edited on 03-06-2024 07:20 PM by ROGBot
12-03-2019 01:52 PM
Trogdor469 wrote:
I have had this build running I think since May this year. I have not had any windows errors or issues prior to the issue below.
Windows 10
Monitor ASUS PG279Q
Motherboard: ASUS Maximus XI hero
CPU: Intel i9 9900k
Memory: Corsair cmw32gx4m2c3200c16 - 2x16gb (32gb) - ddr4 3200 - C16
Video card:EVGA 1080 SC
PSU: Corsair hx1200i
all hard drives removed when dealing with tech support.
I was playing a game before my windows said it had a error and needed to restart. I am unable to get into the bios screen. The pc will start to boot up, but will not turn the power on to the keyboard or send a signal to my monitor on display port. I am getting different Q-Code's every time I restart. The most common codes I am getting are 6A, 71, 09, 18. I have rarely gotten other codes( 31 - memory seating fine, 23????, 00, 15, but I am wondering if the board is bad and is just randomly stopping while cycling though its codes. After a code is thrown, there are no lights under the q-code box to determine if its cpu, vga, memory, or post. I am not sure if this is a bad cpu, motherboard or if there is a way to put in a new bios if for whatever reason it is corrupted. I am unable to get to the screen where it will post the asus logo and press del to enter bios.
Things I have tested:
Switching out the PSU - no change
Running a single memory stick in the a2 slot. Both Dimms tested. - no change
Removing the video card and using trying the hdmi and display port on the back of the board - failed. (video card and monitor tests fine on other pc)
Reset the cmos on back of mobo.
Checking for blown capacitors on the motherboard
The only thing I have not tried yet that I am considering is reseating the CPU to see if it makes a difference. I am waiting on new thermal paste to do so.
Any other suggestions?
12-03-2019 04:43 PM
12-08-2019 03:40 PM
hortons71 wrote:
Have you tried shift bios. You have dual bios?
Bios may have become corrupt or viruses. Not common but can happen.
12-08-2019 05:19 PM
12-08-2019 09:49 PM
hortons71 wrote:I am not seeing anything about a secondary bios either on the board or the manual. I only have a clear cmos and the bios button. Where would this switch be that you are referring to?
You have only clear the bios on the reset button at the back of the mainboard earlier? You have a switch button too.
The secondary bios have you never used, i guess. It is default version.
12-09-2019 01:27 AM
12-09-2019 03:07 AM
12-10-2019 11:47 PM
hortons71 wrote:
If it is not possible to flashback to an earlier bios version, then it is probably better to send back the motherboard.
There are many negative reviews on XI Hero, so I guess that's a common problem.
In one of the computer stores I buy from, you can buy motherboards repaired by the manufacturer for a lower price, and there are many Maximus XI Hero.
12-11-2019 07:12 AM
hortons71 wrote:
There are many negative reviews on XI Hero, so I guess that's a common problem.
In one of the computer stores I buy from, you can buy motherboards repaired by the manufacturer for a lower price, and there are many Maximus XI Hero.