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Maximus XI Formula crappy RGB

EvilPepe
Level 7
I have an RMA approved for the near invisible RGB lighting on my motherboard Maximus XI Formula. I am obviously concerned about wasting time and money on this RMA if they are not going to fix anything. Can someone please tell me if they are actually going to fix my board or will they just say that is how it was designed and send it back. Here is a copy of my confusing chat log with customer support:

Hello!
Please give me a moment while I review your inquiry.
Thank you for contacting ASUS Product Support, my name is Apollonia S. I do hope you are having a wonderful day today.

hi

From my understanding you would like to know is there something wrong with your board.
my maximus xi formula's rgb is very dim, and doesnt look anything like the pictures....
Thank you for confirming, I apologize about this profusely as I understand how frustrating this can be. I will do my very best to assist you with this issue.

ok

Can you let me know the troubleshooting steps you tried to resolve this issue?

i ve installed aura software and have all the latest update... what else can i do to make the rgb lights on the motherboard visible

Was the RGB light always like this?

yes

Did you try brighting the color with the AURA software?

i even exchanged this board for another one at memory express
there is only 1 setting in aura that will dim and im not using it

Based on the check that was made HQ said that this luminance design is a combination of exterior design and LED optimum life considerations, it is already at it's maximum brightness.

so there is something wrong with it

Correct.

why does it look different in the pictures
should i rma it?

If you wish to have the unit sent in to be evaluated then repaired that is fine Chris.
I am truly sorry for the inconvenience, Chris.


can they fix it or are the just going to return it?

They will fix it if it is hardware related issue.

ok can i start an rma then
5,726 Views
24 REPLIES 24

Somebody, fix my burger!

81034

kens30 wrote:
and you just ignored me in the worst possible way.
BTW i am 41 years old and i know what i am talking about.


What is with all the drama... I responded to your opinion, the problem is your opinion is just here say and rumors... I was looking for someone who was a representative of ASUS to answer, or someone who has gone thru the RMA process for a XI formula for RGB reasons you do not have the credentials to answer my question does this not make sense to you. I dont care how old you are or about any other detail of your life, I didn't ask for anyone's opinion I want facts that I can use in court if need be, do you understand?

Ch3vr0n
Level 11
Now that's just nonsense, if you weren't asking for ppl's opionion's on this you shouldn't have posted on a USER to USER forum. You never said in your OP you ONLY wanted replies from ASUS staff (which are rare here) and nobody else. And i quote directly from you

Can someone please tell me if they are actually going to fix my board or will they just say that is how it was designed and send it back.


Well guess what, other users of the board like myself and kens30 fall under "someone" and all we do is post our personal experiences and opinions. The fact that you don't like it, is irrelevant to the facts

Ch3vr0n wrote:
Now that's just nonsense, if you weren't asking for ppl's opionion's on this you shouldn't have posted on a USER to USER forum. You never said in your OP you ONLY wanted replies from ASUS staff (which are rare here) and nobody else. And i quote directly from you



Well guess what, other users of the board like myself and kens30 fall under "someone" and all we do is post our personal experiences and opinions. The fact that you don't like it, is irrelevant to the facts


thank you for your incredibly helpful post....

Enderwiggin03
Level 7
Almost looks like sections of the board aren't even lighting up. Have you ensured you're not doing just zones in Aura? Also, I wouldn't expect it to look exactly like the pictures either.