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[Hero XI] PC will start up again, after shutting down correctly.

gitti
Level 7

‎07-22-2020 01:34 PM - last edited on ‎03-05-2024 07:50 PM by Community Admin

Hello folks!

You can't imagine how annoyed I am since two days now. I just can't fix this issue 😞

I bought me a new webcam and noticed some trouble, had to re-plug it after every new start. So I decided to install the newest Bios 1502 Update for the Maximus XI Hero. Well, it didn't solve the problem with the webcam for me but since I've installed the new Bios my Computer won't stay shut down. It is off for like 2 seconds and then will boot up again, as if you are pushing the power button at an turned off tower.
I have tried everything I could find on the internet, nothing helped. Also installed the older 1401 Bios again but it still stayed this way. I remember that I had this problem at the very beginning in 2018 but solved it with the "Erp S5 Mode" enabled. Well this doesn't work either. It also happens when the RJ45 cable in not plugged in, so it also is not a network issue. But to be safe I have also disabled the "wake up function" in its settings.

Can anyone please help me? I am a little autist and it really annoys me to death...


best regards,

gitti
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5 REPLIES 5

gitti
Level 7

‎07-24-2020 07:00 AM

really no one has a clue or a suggestion? am i the only one whos Hero XI starts up again after a correct shutdown?
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howxcore
Level 10

‎07-24-2020 07:13 AM

its a haunted motherboard dude...

I would set everything to optimal defaults and try, if all fails..

rma the board.
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gitti
Level 7
In response to howxcore

‎07-24-2020 07:36 AM

it really seems to be haunted since I have tried everything I could find on the internet.

RMA is not an option. would take too long time. I hope that there will come out a good Bios one day from Asus. They need to employee guys with a clue, not those amateurs.
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bscool
Level 11
In response to gitti

‎07-24-2020 08:24 PM

gitti wrote:
it really seems to be haunted since I have tried everything I could find on the internet.

RMA is not an option. would take too long time. I hope that there will come out a good Bios one day from Asus. They need to employee guys with a clue, not those amateurs.


Have you left the new webcam unplugged to see if it still start on its own? I have the same MB and I have never had that issue with any of the bios restarting or turning on the PC so I do not think it is that.

It sounds more like a short somewhere or something is going bad. The fact you have to re-plug in the webcam make me think it is the webcam or a usb port issue.
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eLainevLx
Level 7

‎07-25-2020 04:50 PM

try going to device management then looking for that device + other usb + network adapters and going to properties then power management and uncheck the stuff in there
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