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Formula X: Live Dash not working -> no lights at all

Mikchr
Level 7

‎02-16-2018 05:19 PM - last edited on ‎03-06-2024 09:18 PM by Community Admin

Hi,

I cannot get Live Dash to work on my Formula X.

I am running BIOS 1003.


The Live Dash is enabled in the BIOS, but there is never a light in it.


I have LiveDash 1.0.0.8 Installed and lasted AiSuite.

I wonder it the Display is broken....

Any advice?

BR,

Mikkel Elgaard
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Raja
Level 13

‎02-16-2018 07:51 PM

If it's not working at all - even during POST/BOOT, it's possible the OLED panel connector has come loose. You'll need to reinsert it or RMA the board.
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Mikchr
Level 7
In response to Raja

‎02-17-2018 06:46 AM

Raja@ASUS wrote:
If it's not working at all - even during POST/BOOT, it's possible the OLED panel connector has come loose. You'll need to reinsert it or RMA the board.



-How do I reinsert it? Do I then need to remove the plating on the mobo?

-I cannot see any light, not even during post or in the BIOS menus.

Is there a way that ASUS can seen me a replacement to put in my self without having to RMA the entire mobo?

/Mikkel
Denmark
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Raja
Level 13

‎02-20-2018 05:43 PM

You would need to remove the cover to get to the OLED panel. Not sure about RMA in your country (I dont deal with RMAs). I do know that some regions offer advanced RMA where they will send you a board before you send yours back - they'll ask for a credit card as security. Not all countries offer that service, though.
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