ASUS Service wrote:
Hello XXXXXXXX,
Thank you for contacting ASUS Corporate Customer Care. My name is XXXXXX (Supervisor).
We appreciate your patience in waiting on our team to provide us with a response to your POST related issues. We are deeply happy to continue assisting you and apologize for any issues caused.
Our engineers has indicated that if this is the scenario:
(1) Kingston HX424C15FB2K2/16 - 2x8 2400MHz on QVL - Works OK in dual channel (2 DIMM slots occupied)
(2) Kingston HX434C19FBK2/32 - 2x16 3466MHz on QVL - Works only in DIMM B slot (not in A as single and not both)
Usually if a set of memory works, but the other memory kit do not work, therefore the motherboard is working properly. The HX434C19FBK2/32 is not working properly, please set DRAM frequency tp 3466Mhz or set XMP and install both memory otherwise please replace the HX434C19FBK2/32.
We do apologize for the lengthy waiting period and we appreciate your patience during this process. We do value your business and thank you for being a part of the ASUS family.
If you have any further questions, comments, or concerns please do not hesitate to let us know by making reference to this case number: XXXXXXXX. We will be more than happy to assist you.
Again, I do apologize for any issues.
Best Regards,
ASUS Customer Care
Very robotic response with a selective facts taking into account. As I've written all 3 kits, were checked on other system, but they insist that my hardware is malfunctioned.
A very wise quote: "Do not argue with a fool. He will drag you down to his level and beat you with experience."
So I'm not continuing with that ticket. I've returned the mobo to the shop where I've purchased it, and asked:
1) Find a memory kit with 32GB >= 3200MHz. If found, I'll purchase that kit. If not, go to next step.
2) RMA the mobo, and find the required kit.If found, I'll purchase that kit. If not, go to next step.
3) Refund me a full amount of what I've paid. Ask Asus for a compensation.
To be continued...
