My Maximus IX Code PC restarting randomly

[Glaxie]

Hello,

I would like to ask regarding my pc restarting problem with this spec:

Processor: Intel i7 - 7700k
Motherboard: Maximus IX Code
GPU : Zotac GeForce GTX 1080 8GB AMP Extreme
RAM: Corsair DDR 4 Vengeance RGB PC 27700 2x8GB (A2 & B2)
PSU : XFX XTR Series 750W Full Modular 80 Plus Gold
SSD: Samsung 850 Evo 250GB (Windows)
HDD: Seagate 2TB 7200 RPM Barracuda Series
CPU Cooler : CRYORIG H5 Ultimate
keyboard: logitech k100,
mouse: logitech g502

Chronology:

At first, I build this pc at 19 Sept 2017, which work fine at first, installing all driver, asus software, auto oc with aisuite 3, gaming usage, programming and so on,
for the usage itself, it still on base clock with no overclocking at all, as I still testing the stability of my build.

around 2-3 weeks later, I found my pc got some hiccups, which shown by it restarting itself in the normal usage, as like, browsing, node.js programming, video streaming and so on.

at first the hiccups rarely happened, as time goes by, the restart on the pc is keep more often, even at some level it restarting, while i'm using it, and brought you to windows login screen, and restarting when i typing my password on windows login.

after experimenting with safe mode, and idle it a day on bios screen, i found out the pc won't restarted in such state, so I thinking it were windows/ driver problem

yet I still thinking it was windows issue, like driver conflict or so, but on the event log it won't show any information except kernel power failure, as stated in https://support.microsoft.com/en-us/help/2028504/windows-kernel-event-id-41-error-the-system-has-reb...

As I searching deep down about the error, (focused on the driver, windows, uninstalling various driver like AI Suite III , nvidia, etc etc), the problem keep happening so i decided to reinstall the windows clean, except the data drive, still kept intact

after installing, my pc was clean from the hiccups, (around 17 Oct 2017 I think), and for 2 days ahead no restart after all.

But then, the problem keep happening, and yet this time kind of reach a new whole level, by restarting on safe mode, restart on login screen, on normal activity @ windows, and bring it to kind of, "well, it hard to use the pc with this state". So with the experience happened before, I'm still thinking,

At this point i already thinking that hardware is faulty, but what? So i try to remove the ram, left it only 1 stick on A2 , the system start, so I think, ah the ram is the problem.

But unfortunately, after 15 min or so, the system keep restarting. also bring into same state as i use another RAM.

"hmm it maybe some driver that bring problem before, yet im still installing it on this clean boot of windows, but what?"

so i decided to do some clean install windows again, but unfortunately, the problem got worse here, as I installing windows from the UEFI usb drive, as it progressing to install the windows the pc keep restarting and restarting again.
after asking my friend and searching the internet, many recommend me to updating motherboard bios, which i checked were 1009 update. so I updating the bios via ezflash bios, via internet.

After the bios update, I successfully install a whole fresh windows again, but this time, with not installing any driver after all, except the latest nvidia driver (387.92 version), without the geforce experience, just nvidia driver only, and the rest i left it to the driver that windows bring to me.
and after installing the nvidia driver i left my pc idle for a few hour as i got something to do, and when i come back, i found my computer wont wake up from the sleep, so, i press the power button, got it booted up again and it shows '00' q-code.

cleaning cmos, try to turn up the boot and yet it bring no fruition, and i still cannot get to windows normally. even safe mode only buy me some 'extra time' to keep windows up and running. looks like at this time I decided it was hardware faulty, but time to check whats wrong.

at first i suspect my PSU were not having enough juice to keep my pc up and running, so I'm pulling off the dual 8-power-pin from my GPU, (as I think it take much power and can be removed for a while), but it still plugged in to my motherboard as i got some difficulty to remove the lock and GPU, as I read, many people got the lock broke off when pull the GPU, and i won't like that. yet unfortunately, it bring no fruition and the pc is still restarting.


with help of my friend, i successfully removing the GPU, and also my friend recommend me to remove the hardisk also, as I won't need it during this time. So, with only my SSD attached, it went up and running for 2 hours and I think,

"Ah, looks like it must be it, the PSU cannot give extra juice / GPU Faulty", so I think its time to plugged back my seagate, and guess what, it happened again, my pc restarted by itself again and again, when windows login or so. Even I got some 'bonus' of some occurrence of non POST code ('00') in some occassion.

And this same friend gave me some suggestion, to install the Cent OS minimal on my SSD, removing the seagate, and let the system up and running for a while, left it on do some trace route continously or so, with my GPU plugged in and powered on, also all of my ram is plugged in as written on the spec above.

when I typing this post, the CentOS had up and running around 3 hours or so without any restart.

UPDATE:
as the pc in centOS, the system wont restart but after shutdown the centos, looks like the pc restarting itself and it shows boot code 00
clear cmos is needed to return to bios again.


So, my suspect is:
- PSU Faulty (as restart keep happening)
- Motherboard Faulty (kind like possible)
- Seagate faulty? (Do hardisk defect can restarting the pc all so sudden? as in windows create no kernel dump or so?)


Will accept any suggestion to found the defect regarding to this issue. Thanks!

[Chino]

Is that a new PSU? Test your system with another PSU. Preferrably use one from a respected brand. 🙂

[Nate152]

Hi Glaxie

Thank you for the detailed information.

With the restarting and random code 00, I suspect ram instability.

Your ram kit, 16GB 3466MHz ?

https://www.amazon.com/Corsair-Vengeance-2x8GB-PC4-27700-CMR16GX4M2C3466C16/dp/B06ZXY4V59/ref=cm_cr_...

Try setting the ram manually and if it still restarts try:

CPU System Agent voltage anywhere from 1.15v - 1.20v - 1.25v
CPU VCCIO voltage anywhere from 1.15v - 1.20v - 1.25v

Start with both at 1.15v, then if needed try both at 1.20v, and if needed try both up to 1.25v.

If you need help setting your ram manually just say so.

It could very well be a psu issue as Chino suggests.

[Glaxie]

Chino wrote:
Is that a new PSU? Test your system with another PSU. Preferrably use one from a respected brand. 🙂

Dunno, not sure about the PSU though, 'cause I don't have a proper tool for testing the PSU
oh right, for the brand, it's a new line up by seasonic, so I was thinking, it's okay to pick it up at first

Maybe when I can find another PSU to tested it, let me reply later when I found another PSU 🙂

Thanks for your suggestion chino!

Nate152 wrote:
Hi Glaxie

Thank you for the detailed information.

With the restarting and random code 00, I suspect ram instability.

Your ram kit, 16GB 3466MHz ?

https://www.amazon.com/Corsair-Vengeance-2x8GB-PC4-27700-CMR16GX4M2C3466C16/dp/B06ZXY4V59/ref=cm_cr_...

Try setting the ram manually and if it still restarts try:

CPU System Agent voltage anywhere from 1.15v - 1.20v - 1.25v
CPU VCCIO voltage anywhere from 1.15v - 1.20v - 1.25v

Start with both at 1.15v, then if needed try both at 1.20v, and if needed try both up to 1.25v.

If you need help setting your ram manually just say so.

It could very well be a psu issue as Chino suggests.

Hi Nate,

As I still in my workplace right now, I will tested it later when I at home.

May I know what the CPU System Agent voltage & CPU VCCIO voltage affected my system?
And sure, I would glad to having your assistance regarding setting the ram manually, as this was the time I'm built up and using PC again since 10 years ago perhaps :confused:

And for the ram instability, does the 'auto' setting on the bios is not enough? Yet i'm thinking that, for normal usage auto should be suffice?

Let me inform both of you later when I'm testing the suggestion from Nate.

Thanks!

[Nate152]

All right

1) Go into the bios and reset to defaults (F5 key) and set the AI Overclock Tuner to Manual.
2) Scroll down to Dram frequency and select 3466MHz.
3) Scroll down to Dram voltage and enter in 1.35v.
4) Go to Dram timing Control and at the very top, enter in the primary timings like so:

16
18
36
Command rate 2N

F10 and Enter to save and Exit.

If it doesn't boot raise the cpu system agent voltage and cpu vccio voltage to 1.15v, if it doesn't boot try them both at 1.20v, if it doesn't boot try them both at 1.25v.

The cpu system agent voltage and cpu vccio voltage help stabilize high speed ram.

Good luck and let us know how it goes.

[Glaxie]

Nate152 wrote:
All right

1) Go into the bios and reset to defaults (F5 key) and set the AI Overclock Tuner to Manual.
2) Scroll down to Dram frequency and select 3466MHz.
3) Scroll down to Dram voltage and enter in 1.35v.
4) Go to Dram timing Control and at the very top, enter in the primary timings like so:

16
18
36
Command rate 2N

F10 and Enter to save and Exit.

If it doesn't boot raise the cpu system agent voltage and cpu vccio voltage to 1.15v, if it doesn't boot try them both at 1.20v, if it doesn't boot try them both at 1.25v.

The cpu system agent voltage and cpu vccio voltage help stabilize high speed ram.

Good luck and let us know how it goes.

Hi Nate,

Last night, I able to open the bios and applying the setting that you suggested, except the cpu system agent voltage + cpu vccio voltage, only setting the ram speed manually and I left my computer turned on for a night while I sound asleep.

At the morning I checked the event log, and looks like my computer were turned off unexpectedly after 2 hour running.

And now I left my computer idle again for several hour to check if the condition is happened again.

Any tips to test the stability of the ram so I can make sure if the issues are cleared?


Thanks!

[Chino]

It's best to clear your CMOS and run your system at stock for now. If it's still happening, then something is probably wrong.

[Glaxie]

Chino wrote:
It's best to clear your CMOS and run your system at stock for now. If it's still happening, then something is probably wrong.

This was the first thing that I do, I expect the system stock should work normally, but unfortunately, my computer restarting continously. lol
Planning to bring my pc to the store for further checking on the weekend 🙂

[Nate152]

Let us know how it goes after further testing.

[Glaxie]

Nate152 wrote:
Let us know how it goes after further testing.

Hi Nate,


after testing the setting you recommend, it still happen though 😞
looks like I gonna bring my pc to the store for further testing

Or any suggestion beside the PSU?

Thanks!