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VIII Hero cannot detect GPU

dannythedonk
Level 8
I have Windows 10 64 bit installed and everything is running so far except for the fact I cannot detect my GPU (XFX R9 390). Here are my specs and what I have done so far.

VIII HERO
6600k Processor
XFX R9 390 GPU
Gskill 16GB Ram 2x8
EVGA 750 PSU
Fractal R5 Gaming Case
Cooler Master 212 CPU cooler

-I have updated the BIOS to 1402
-Removed GPU power cables AND Pci Slots (Currently in the middle PCI slot due to size of the GPU)
-Failed at installing drivers from the r9 cd due to it not starting at all
-Failed at installing AMD driver installation tool due to it being stuck at 2%
I will try and work on the drivers for the R9 390 but I do believe BIOS should at least detect it in a PCI slot, it says all the slots are empty.

Any troubleshooting information would help and I appreciate it.

SOLVED THE ADAPTER PIECE THAT CAME WITH THE R9 390 WAS NOT COMPATIBLE WITH THE GPU.
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13 REPLIES 13

Nate152 wrote:
Hello dannythedonk

If it's not showing up in the bios that could be a sign your gpu died, is there any way you can test it in another pc?

Also as mentioned above make sure it's fully seated in the pcie slot and the pcie power cables are connected.


I took the output connectors off and made sure I got it in there snug, there was still a little wobble to it, but i didnt want to force it anymore because i was putting some good strength on there. I started it up and it still didnt detect it. So I went through and unplugged everything and plugged it back in. Im pretty sure I was sold a dead one though. And unfortunatly I just moved here so I dont have any other computers to test it out on.

Nate152
Moderator
If there is a pc shop close by you could ask them how much they'd charge you to test it.

if you lived close to me I'd test it for you. 🙂

Nate152 wrote:
If there is a pc shop close by you could ask them how much they'd charge you to test it.

if you lived close to me I'd test it for you. 🙂


Thanks I appreciate it! However we can mark this one solved. Turns out the PSU or Motherboard or whatever didnt like the adapter that came with the R9. So I ran two new power cables to it and it kept giving me code 99 and turning fans down, so I moved the HDMI to the GPU and WALLA. It worked. Im not sure if anything else had that issue with the adapter but Id stay away from them. I have attached a photo of the adapter that came with it. http://imgur.com/PRlrLOU

Nate152
Moderator
Ah ha

Good to see you found the problem dannythedonk, it looks like it's time to play some games. 🙂