VIII Gene - No USB 3.1

[CaptOveur]

I ordered myself a USB 3.1 Type C drive to mess around with. But now I discovered that the USB type C and A ports on the board are not working at all.

Here's what I have tried so far.

• Plugged the USB C drive into USB 3 port - Worked
  
• Plugged USB 3 drive into USB C port - Nothing
  
• Verified that the ports were enabled in the BIOS
  
• Attempted to install Asmedia USB3.1/3.0 Driver V1.16.26.1 - Would not run at all, even as admin
  
• Updated to BIOS 3703
  
• Attempted to install Asmedia USB3.1/3.0 Driver V1.16.26.1 again - Nothing happened.
  
• Attempted to update firmware using the ASMedia USB 3.1 FW update tool - Which didn't do anything either...
  

What's my next step here?

[Nate152]

Hello Capt0veur

Are you using windows 10 ?

Windows 10 is the only operating system that supports usb 3.1

[CaptOveur]

Yup. Latest build of Windows 10 Pro 1709. And this is the drive that I am trying to use.

I should have mentioned both in the OP...

[Nate152]

Thank you

Windows 10 installs all the necessary drivers.

Check device manager for any yellow triangles.

[CaptOveur]

The controller shows up. I'm not sure if that was the case before I started what I put in the OP. I forgot to check... But the ports are still dead and won't recognize any gen USB.

[Nate152]

Device manager looks good and shows no sign of missing drivers.

Reinstalling windows might fix it, or I'm wondering if the ports are faulty.

Have the Type A and C ports worked before ?

[CaptOveur]

Never used those ports until tonight...

But now I can't even get into Windows. I get a BSOD right after the desktop appears, or before the desktop appears in Safe Mode. It started doing that after I tried reinstalling the controller driver. But when I tried to reinstall the driver by pointing device manager to the folder containing the drivers that I downloaded from Asus it threw an error saying something along the lines of the driver can't be installed because the device is malfunctioning. So I closed the window and tried to apply the driver again by pointing it just to Win10 drivers folder. This time it said the proper driver was already installed. :confused: And when I closed the driver window the 3.1 controller disappeared from the device manager. So I rebooted...

And now my install is FUBAR. It won't boot into Safe Mode and apparently I don't have any system restore points. I've had this build up and running flawless for about a year and this is first not OC related issue that I have had. Luckily I have a good backup system! So I can restore to an image that was taken this weekend.

I guess I just won't be using the 3.1 ports...

[Nate152]

Try reinstalling windows, it seems the operating system may be corrupted.

Let windows take care of the drivers and see if the A and C ports work.

[CaptOveur]

Meh. I don't need the 3.1 ports. And I definitely don't want to go through the hassle of reinstalling Windows right now. I might throw a spare SSD in this weekend and put a clean install on that and see what happens. If this install is corrupt its only related to the 3.1 drivers. Everything else works perfectly.

And I was able to get the machine to boot back up by disabling the 3.1 controller in the BIOS and manually deleting the driver. Here's the error that I was seeing when try assign a driver. The device disappears from the device manager after closing that window.

[Nate152]

All right

Yeah I suspect either windows is corrupt or the Type A/C ports aren't working.

Give us an update when you install windows on your other SSD.

The only thing I do after installing windows 10 is update the graphics driver.