Hi everyone, im from Brazil and i bought the Maximus VIII Hero this year (january) in USA. My gf is living in the USA so i bought there because its way cheaper than here in Brazil.
The problem is: i cant use dual channel on my motherboard. I can only use channel A. Any combination using channel B (even one stick) i get Q-code 55.
I tried to contact ASUS support here but they said they dont cover since i bought in USA and not here...
I dont know what to do. I checked broken or bend pins in my motherboard, or anything unusual in my processor (cause the memory controller is there) but is everything normal.
I know a bit of computers (im not a complete noob) but i dont have any other DDR4 stick to see if there is any kind of incompatibility. I`ve checked the manual and this model is not there (the 8GB model), and i coudnt find anything about a complete list of compatible memorys from this mobo.
My memory is G-Skill TridentZ 3200Mhz (2x8GB)
Im almost sure that the problem is in my mobo, but i cant reach ASUS support. Is there a simple way to solve my problem? Is there any ASUS support e-mail? I can use my board normaly, and its working just fine. I cant only use double channel and it kinda sucks =/
Please help !!!!!! =(
ps: i tried to clear cmos, updated bios, mem-ok, and many other things...
I use (6700k, maximusviii hero, 2x8gb ddr4 tridentz, h80i, rm750, 980ti)