Maximus VIII Hero Freezeing (ACPI error?)

[xXDeltaXx]

Hi, I've just upgraded from a 7+ year old machine, so I may be a little rusty when it comes to trying to problem solve the following...

When I'm in game (Alien Isolation, occasionally GTA V, so far not X-COM), I'm seeing the occasional system freeze.
I have to do a hard reset to clear the error, windows boots OK and it's like nothing has went wrong.
Checking the event log, I'm seeing the following error, which I think is related (it is the last error I can find before the "system lost power" one, from the restart):
Driver ACPI returned invalid ID for a child device (5).
After a bit of googleing, I'm still not 100% sure what this is.

System specs;
Motherboard: ASUS Maximus VIII Hero,
CPU: Intel 6700K (no overclocks),
RAM: 32GB Corsair Vengence LPX 2133 (4x 8GB),
Storage: 512GB 850 Pro SSD as Boot, 2x 4TB WD RED Pro in RAID 1 via the onboard Intel controller
GPU: ASUS Strix 980Ti (no overclocks)
PSU: EVGA Supernova 1000P2
OS: Windows 7 Ultimate

Motherboard BIOS is up to date, windows is up to date, all drivers are up to date...

Any ideas...?

[xXDeltaXx]

Well, I've put a support e-mail to ASUS now - see if that turns up anything...

[Ruuuuuuube]

xXDeltaXx wrote:
Well, I've put a support e-mail to ASUS now - see if that turns up anything...

I have a similar issue. Happens to me playing battlefield and the new battlefront beta. I could game from 20mins to an hour and be ok. Then the whole thing freezes and I can't do anything except restart.

Let me know what happens with support.

[xXDeltaXx]

Hi, support fed back that there is a new BIOS out - although I still get the freezing, it may be a little less often... maybe.
However, a member of the LTT forum with the same issue has said that the update seems to have stopped him getting the freezing...

[Ruuuuuuube]

still get the freeze with the latest bios 1001 and still the acpi error before system crash.

[Lauri]

Did you have any problems with the 0802 bios? It seems to work better for some people.

[xXDeltaXx]

I didn't try the one it shipped with - updated pretty much straight away to the 0802 BIOS...

I'll try and wait until their support get back in touch - see what they suggest, then, yeah, I'll try an older BIOS.


I have noticed that the Event log does have other entries with the same error - as far as I know these have not resulted in system freezing, only the times it occurs during gaming (I admit that may be more opinion than fact).
Product Name: Microsoft Windows Operating System
Product Version: 6.1.7600.16385
Event ID: 56
Event Source: Application Popup
Locale ID: 2057.
General details state "Driver ACPI returned invalid ID for a child device (5)."

If that contributes anything of use...

[GREEN27]

uninstall the audio driver completely, then let windows install the default driver.
the official driver from Asus have issues

[UnknownEngineer]

I just checked my even viewer and noticed the same error on a Maximus VIII Ranger, I made a post of it own about it because I didn't notice this error in the event viewer.
One of the solutions suggested to me was to re-install Win10, and to NOT install anything from the disk that came with it. Apparently it is an issue with AI tuner.

I haven't tried this yet though, I need to back up so many things.

[xXDeltaXx]

GREEN27 wrote:
uninstall the audio driver completely, then let windows install the default driver.
the official driver from Asus have issues

Well, Andy at ASUS support said to clear my CMOS... I did that, no change. I checked my memory with Memtest 86 - no errors.

I did as you suggested; remove the Realtek driver and let Windows install a generic one... no freezes as of yet... So, that is looking to be the issue. Will feed that back to Andy and see what he suggests.