Maximus VIII Hero Freezeing (ACPI error?)

[xXDeltaXx]

Hi, I've just upgraded from a 7+ year old machine, so I may be a little rusty when it comes to trying to problem solve the following...

When I'm in game (Alien Isolation, occasionally GTA V, so far not X-COM), I'm seeing the occasional system freeze.
I have to do a hard reset to clear the error, windows boots OK and it's like nothing has went wrong.
Checking the event log, I'm seeing the following error, which I think is related (it is the last error I can find before the "system lost power" one, from the restart):
Driver ACPI returned invalid ID for a child device (5).
After a bit of googleing, I'm still not 100% sure what this is.

System specs;
Motherboard: ASUS Maximus VIII Hero,
CPU: Intel 6700K (no overclocks),
RAM: 32GB Corsair Vengence LPX 2133 (4x 8GB),
Storage: 512GB 850 Pro SSD as Boot, 2x 4TB WD RED Pro in RAID 1 via the onboard Intel controller
GPU: ASUS Strix 980Ti (no overclocks)
PSU: EVGA Supernova 1000P2
OS: Windows 7 Ultimate

Motherboard BIOS is up to date, windows is up to date, all drivers are up to date...

Any ideas...?

[Ruuuuuuube]

xXDeltaXx wrote:
Well, Andy at ASUS support said to clear my CMOS... I did that, no change. I checked my memory with Memtest 86 - no errors.

I did as you suggested; remove the Realtek driver and let Windows install a generic one... no freezes as of yet... So, that is looking to be the issue. Will feed that back to Andy and see what he suggests.

still get the freeze while gaming. this is frustrating.

[herbolla]

I found this old thread with a similar issue with ACPI errors.

https://rog.asus.com/forum/showthread.php?48808-Help-Multiple-ACPI-Errors

Seems the motherboards from Asus have had this going on for some time. Interestingly there is a post where someone noticed that the ACPI errors became more frequent after installing AISuite 3. Kind of what I saw in my system. I'm trying a restore that doesn't have AISuite installed see what the event viewer looks like.

[willburstyle06]

This just happened to me in Battlefront Beta. Near the end of a match computer went black screen then restarted.
Got an event id 56 acpi 5 application popup notice in event viewer.
Until this point my system had been stable for 4 weeks with BIOS 0902. I don't think I have the Realtek audio driver installed though.
I'm hesitant to upgrade to the new BIOS 1001since I heard they messed with the vcore settings and everything was perfectly stable before.

[UnknownEngineer]

willburstyle06 wrote:
This just happened to me in Battlefront Beta. Near the end of a match computer went black screen then restarted.
Got an event id 56 acpi 5 application popup notice in event viewer.
Until this point my system had been stable for 4 weeks with BIOS 0902. I don't think I have the Realtek audio driver installed though.
I'm hesitant to upgrade to the new BIOS 1001since I heard they messed with the vcore settings and everything was perfectly stable before.

I am running the 1001 BIOS ATM, I have everything at absolute stock, not even running XMP. I even have my GPU down-clocked by ~120Mhz.
I am going to try the audio driver thing, I am just wondering why Asus has a "custom" driver to begin with. Is it required by the sonic studio effects?

[willburstyle06]

I never installed the realtek driver because I use the hdmi audio driver from nvidia.
Windows 10 oddly did try to install the realtek driver a couple of days ago but it said it failed.

[Vlada011]

If you have system freezing maybe some error could show you what is problem.
I would try to on seven forum. Windows experts there could help you with some errors if it's caused by software.
But if you have freezing in safe mode, BIOS, etc than problem is hardware.
In most case it's memory, HDD or motherboard problem. Reinstalling CPU maybe could help.
Under motherboard problem could be different things, SATA Controller, memory slots, USB Ports and controller, chipset, etc...

[Adampvp]

Same issue here - Ranger VIII. Tried all bios versions, OS reset, reinstall...

[UnknownEngineer]

Did you use the included installation disk after reinstalling? If you did then that is where the problem could be originating.

[Adampvp]

I downloaded drivers from the website - my build doesnt have a cd drive. As a last ditch effort i downloaded driver booster 3 which updated a load of drivers to unofficial ones. Even that didnt work.

Now installed windows 7 again and will test this for stability.

[willburstyle06]

I experimented around and I'm only getting the Event 56 popup error at least at startup
when I'm using Windows 10 fast boot where the computer goes into a hybrid shutdown / hybrid boot.
After doing a full shutdown the error does not show up.
I'm going to go back to playing Battlefront and see if the error shows up again.