MAXIMUS VIII HERO ALPHA will not Power Down

[crazyjle]

Processor: I7 6700k
Memory: Corsair Venegeance LPX 16GB
SSD/HDD: Samsung 850 Pro (MZ-7KE256BW)
Graphics Card: EVGA Geforce 770GTX
CPU Cooler: Corsair H100i v2
Motherboard: Masimus VIII Hero Alpha (Bios Version 2202)
Power Supply: EVGA SuperNOVA 750G
Housed in a Corsair Vengeance Series C70(In case it makes any difference).

Recently built this PC and installed Windows 10 home. Installed the Divers from the Disk that came with the board. When trying to power down the system by choosing Shutdown the PC appears to begin powering down.
The Windows Shutting Down Screen with the spinning wheel shows and the monitors then go blank once that completes however the fans never shutoff and the motherboard stays lit with A0 code in the display.
All other lights and hard ware appear to stay on. I can hold down the power button on the case and everything will power down however the ROG LED stays on and the start button stays lit(which it may be supposed to do I am unsure).
I have researched online and found many suggestions and have tried most. I have changed the Power Settings, disabling sleep, disabling Hybrid Sleep/shutdown and also rolled back the IMEI Intel Management Engine driver to the 9.5 version with no success.
There are no Asus apps installed like AI 3. I am not overclocking and bios default have been loaded just to make sure. Tried clean booting the PC making sure only Windows services were running as well as disabling all startup services and still nothing. The update of the bios to the latest version did not help.
Clearing the CMOS did not work either. Checking the event logs shows no issues and there doesn't appear to be an conficts that I can find. Just to try and make sure a clean install of the Nvidia drivers was preformed.
Everything appears to be working as it should no random reboots, OS and Bios loads as it should, and browsing and game play is fine. I am at a loss and Asus support wants me to send them the board and let them fix it which I am reluctant to do at this point.
Please any input or suggestions would be welcomed.

[NemesisChild]

Welcome to the forum!

First of all it's always best to install the current drivers directly from the ASUS support website.
And only install the drivers that you need.
The ROG and start button lights stay on by default when the system is powered down.

What PSU are you using and how old is it?

Have you tested with only one stick of memory and in different slots?

[crazyjle]

NemesisChild wrote:
Welcome to the forum!

First of all it's always best to install the current drivers directly from the ASUS support website.
And only install the drivers that you need.
The ROG and start button lights stay on by default when the system is powered down.

What PSU are you using and how old is it?

Have you tested with only one stick of memory and in different slots?

I have tried most of those drivers as well as I know normally the newer ones can be better. I would like to uninstall them all and start over but I am trying to keep from having to reinstall Windows 10 as the PC is only about 5 days old.
Any of them that may stand out as causing issues that you or someone knows of? The PSU is brand new to the build as well its a EVGA SuperNOVA 750G(750 watt).
I have not tested with the memory but I can do that once I get home this afternoon and post back what I find out.

[crazyjle]

NemesisChild wrote:
Welcome to the forum!

First of all it's always best to install the current drivers directly from the ASUS support website.
And only install the drivers that you need.
The ROG and start button lights stay on by default when the system is powered down.

What PSU are you using and how old is it?

Have you tested with only one stick of memory and in different slots?

Got home and tested powering up with one stick of ram in DIMM A1. PC powered down with no problem swapped the stick around in different DIMM s(A2,B1, and B2) and it powered down with no problem.
Decided to add the second stick back in and put one in B1 and B2 and it powered down. Thought maybe it had something to do with one of the DIMM slots in A being bad so I stuck it back in A! and A2 and to my surprise there was no problem powering down.
I checked back in the manual and found the recommended config for the memory with two sticks is actually DIMM A2 and B2 which I hadn't realized when looking through the manual before so I swapped the memory to that config.
This config also powered down no problems so it appears the issue is not occurring anymore at least for now. Thanks for all you help NemesisChild.

[NemesisChild]

A re-installation of Windows would be a last resort but may be necessary at this point.

That's an older graphic card, test with your 770 pulled and use the 6700K iGPU.

[NemesisChild]

Glad to be of help.

[crazyjle]

Well I decided to upgrade the graphics card today to the Gtx 1070 and while playing around on the PC there was prompt to restart to install Windows update. During the update it stalled at 32% so it had to be hard reset. After this occurred it rolled back to a previous version of Windows. At one point the screen showed that it was restoring windows. When I tried to power down the same issue started again. I did a clean install of the graphics drivers but I can't say for sure it doesn't have something do with it however if I remember correctly after installing I tried to power down just to make sure so I am leaning more toward the update. I have tired all the previous things and even tried removing the memory like before but no luck. I am thinking about just reinstalling windows and be done with it. Any other suggestions?

[Janne-71]

There is a big thread in this forum about this issue...for some and for me fix was uninstalling aisuite 3....i don't know if it's installed or not in your computer. I also uninstalled other motherboard software i don't use.

[crazyjle]

I have tried everything I have found online as you can see from my original post. I have never had the ai software installed.

[crazyjle]

I did a Windows 10 reset yesterday and still the issue persists. It seems as though it may have retained some of the previous drivers maybe as I know when first installing Windows under device manager there were some alerts to devices not installed until I installed the right drivers. When doing the reset there were none. I have no idea what to do now.