I have a M8E/Assembly+Win10 64Bit+AI Suite 3. USB ports stopped working while trying to resolve a nag message to install GPU Fan Helper App every time the computer was booted up. Forum suggestion was to reinstall AI Suite 3 and problem would go away. Wrong!!! All parts of AI Suite 3 had been installed without any issues for the last year and a half. I uninstalled AI Suite 3 and then reinstalled it. Upon reboot for it to take effect, the computer restart was normal until the Win10 splash screen, just before entering your PIN code. The mouse and keyboard have LED lighting. It was on during the initial phase of the reboot, but blanked out shortly after the BIOS entry opportunity. I discovered the USB ports were fine while in the UEFI.
I called Tech Support, but they had no idea what could be wrong. I told them it has to be related to installing AI Suite 3. They said try the other USB ports, reinstall Win10, Reset the CMOS and try flashing the BIOS again. Flashing the BIOS with the latest or an older one had no effect. Then, I found this thread, over two years old! I think you guys are on top of it.
OK. The 1st thing I will do when I get back into windows is to uninstall AI Suite 3. There is a PS/2 Mouse/Keyboard combo port on this motherboard. I have an adapter and an old Dell keyboard, which may let me log in. It is getting late. Will try in the morning. Thanks for all the suggestions.
It is now afternoon, the next day. I was able to use an old Dell keyboard and PS/2 adapter to log into Windows. It required changing one setting in the UEFI to allow the keyboard to wake upon hitting the space bar. Once in, I tried to uninstall AI Suite 3 1.01.30, but it required use of a mouse. Consequently, I performed a System Restore to just before my last action. This regained control of my Corsair keyboard and Mionix mouse. I then uninstalled AI Suite 3. It also got rid of the nag message to reinstall the GPU Fan Helper App. I called ASUS Tech Support back to report on my solution. They said they would elevate it up to a higher level for action. I suggested they first duplicate the problem, then find out what App within the Suite is culpable. I told them they need to remove it from the website and replace it with a version which does not create this issue.
It is now 9 months later. * I am interested in acquiring a backup SSD and it requires AISuite be installed in order to activate USB 3.1 Boost. *The latest version w/n install. *Does anyone know an alternative way to do this?*