Computer does not shut down properly (but will do so in safe mode)

[ChairmanMeow]

I've seen a couple of posts on this before and none of them seem to have a definitive solution...

My computer has a Maximus VIII Gene. When I shut down the machine, very often (like 1 in 3) after the screen turns off the lights and fans will stay on. It will stay like this for 5-10 minutes and eventually it will either finally shut down or restart itself, which is kind of weird.

I called technical support and they had me try to shut the machine down from safe mode. 7 times in a row it went just fine, so they said it was probably software related. I don't know what happens under the hood when you shut down in windows 10. Does anyone have an actual solution to this? It doesn't seem like it should be this hard...

Also, I had a support ticket submitted via email. PSA: The phone reps are 1000% better. ASUS, if you follow these forums, your email support is total garbage. It took 3 weeks to get back to a "48 hour" response time. All the agent did was issue an RMA. I told him I will not disassemble my computer unless you can give me a specific diagnosis because RMAing a motherboard is an extreme hassle. He ignored me completely and sent me the RMA instructions.

As of now, I will not be RMAing the board because it runs just fine while it's on. It just shuts down weird and so far it just seems like it's something about the OS or software. Any insight would be appreciated.

[ChairmanMeow]

I have 4 x 8gb so its 32 total.

I followed some instructions here to run WinDbg on my dump file.

http://www.computing.net/answers/windows-10/why-did-i-get-windows-10-bsod-driver-power-state-failure...

My output seems to suggest its something to do with my audio driver not responding? Pasted below, apologize for the length.

*******************************************************************************
* *
* Bugcheck Analysis *
* *
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DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00101ab4060, Physical Device Object of the stack
Arg3: ffffd0012b4eece0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe001072bd610, The blocked IRP

kd> !devobj ffffe00101ab4060
Device object (ffffe00101ab4060) is for:
Cannot read info offset from nt!ObpInfoMaskToOffset
\Driver\pci DriverObject ffffe000ff86ce60
Current Irp 00000000 RefCount 0 Type 00000022 Flags 00001040
SecurityDescriptor ffffc0013334df50 DevExt ffffe00101ab41b0 DevObjExt ffffe00101ab47b0 DevNode ffffe00101ab2d30
ExtensionFlags (0000000000)
Characteristics (0x00000100) FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) ffffe00101ac0a40 \Driver\ACPI
Device queue is not busy.

kd> !devnode ffffe00101ab2d30
DevNode 0xffffe00101ab2d30 for PDO 0xffffe00101ab4060
Parent 0xffffe00101ab6910 Sibling 0xffffe00101ab2a50 Child 0xffffe00104ed6690
InstancePath is "PCI\VEN_8086&DEV_A170&SUBSYS_86911043&REV_31\3&11583659&0&FB"
ServiceName is "HDAudBus"
State = DeviceNodeStarted (0x308)
Previous State = DeviceNodeEnumerateCompletion (0x30d)
StateHistory[12] = DeviceNodeEnumerateCompletion (0x30d)
StateHistory[11] = DeviceNodeEnumeratePending (0x30c)
StateHistory[10] = DeviceNodeStarted (0x308)
StateHistory[09] = DeviceNodeEnumerateCompletion (0x30d)
StateHistory[08] = DeviceNodeEnumeratePending (0x30c)
StateHistory[07] = DeviceNodeStarted (0x308)
StateHistory[06] = DeviceNodeStartPostWork (0x307)
StateHistory[05] = DeviceNodeStartCompletion (0x306)
StateHistory[04] = DeviceNodeStartPending (0x305)
StateHistory[03] = DeviceNodeResourcesAssigned (0x304)
StateHistory[02] = DeviceNodeDriversAdded (0x303)
StateHistory[01] = DeviceNodeInitialized (0x302)
StateHistory[00] = DeviceNodeUninitialized (0x301)
StateHistory[19] = Unknown State (0x0)
StateHistory[18] = Unknown State (0x0)
StateHistory[17] = Unknown State (0x0)
StateHistory[16] = Unknown State (0x0)
StateHistory[15] = Unknown State (0x0)
StateHistory[14] = Unknown State (0x0)
StateHistory[13] = Unknown State (0x0)
Flags (0x6c0000f0) DNF_ENUMERATED, DNF_IDS_QUERIED,
DNF_HAS_BOOT_CONFIG, DNF_BOOT_CONFIG_RESERVED,
DNF_NO_LOWER_DEVICE_FILTERS, DNF_NO_LOWER_CLASS_FILTERS,
DNF_NO_UPPER_DEVICE_FILTERS, DNF_NO_UPPER_CLASS_FILTERS
CapabilityFlags (0x00002000) WakeFromD3

[ChairmanMeow]

That may have been a fluke though, all the other ones look like this and mention no audio.

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffe0015d375040, The thread currently holding on to the Pnp lock.
Arg4: ffffd000a21b68b0, nt!TRIAGE_9F_PNP on Win7 and higher


The faulting module changes though, one say pci.sys and some say usbxhci.sys, one says dxgkrnl.sys. The ones that complain about USB give some error about symbols not loaded for AICharger.

update: the one pci.sys fault also blames HDAudBus

[ChairmanMeow]

So far so good after uninstalling AI Suite III. I don't know if it is all of AI Suite or just AI Charger that was broken but previously my USB wouldn't charge phones or other devices at all, so uninstalling AI Suite III fixed more than one problem for me.