CM Strom Quickfire Ultimate show no detected keyboard when power on pc

[eicalos]

I buy quickfire ultimate on Wed 5/2/2016. And it has a problem when i turn on my desktop-pc it shows "no detected keyboard" on POST message. And when i unplug it and plug it again it working ok. This problem will appear everytime when tun off pc.

I try to connect to the other pc that has old bios system it working not has a problem.

My mainboard is Maximus VIII Hero.

Plz help me.

[fromthewatt]

eicalos wrote:
Oh! UEFI version 0508 hasn't the problem. Asus must do some joke to user surely.

I ever try to rollback to UEFI version 1308. It doesn't work.

My solution, you will have usb hub with external power source( i use Belkin usb hub f4u040sa).

- Connect it to back I/O Panel .

- Connect keyboard to usb hub and connect external power source to usb hub.

- Shut down PC

- Switch off all of power source that connect to your pc.

- Wait 5-30 minutes

- Turn on PC

- See the result

The latest test i turn off my pc approximate 10 HR. I turn off my pc at noon. It's work no problem "No keyboard detected".

Now you have 2 way.

1. Try to buy the usb hub with external power to test it. (Even it doesn't work you can plug/unplug at usb hub easier than plug/unplug at back I/O panel.)

2. Wait Asus fix this issue. (I think no way, Asus ignore this issue surely they think it's very nonsense for them)

cool bud, thank u for the effort, +1 rep

[wasyl00]

fromthewatt wrote:
cool bud, thank u for the effort, +1 rep

I'm in the same boat. K70 + Hero VIII. Mobo doesn't detect KB after cold boot. I'm really tired of this. I need to replug it after boot. I've been doing it for over 2 months - really annoyed

There has been bunch of topics with the USB handshake problems - yet Asus doesn't acknowledge that it is a real problem.

[eicalos]

wasyl00 wrote:
I'm in the same boat. K70 + Hero VIII. Mobo doesn't detect KB after cold boot. I'm really tired of this. I need to replug it after boot. I've been doing it for over 2 months - really annoyed

There has been bunch of topics with the USB handshake problems - yet Asus doesn't acknowledge that it is a real problem.

This issue is cause from USB hanshaking / timing surely, because usb hub can solve this problem. I ever report to
Asus, they answer me the product manufacturer should be fix this problem Asus doesn't fail. WTF it's a extremely bad answer from Asus.

The other brandcan use normally don't have any problem. Don't expect and wait for new firmware to fix this problem.

Asus will ignore it surely. You can try my solution, my friend and the users in my group can fix it.

[eicalos]

The result on 2nd Day in the morning. It's working ok. I think this solution may be solve "No Keyboard Detected" problem.

For make sure, I will test this solution 7 days.

[eicalos]

Urgent update!!!

In this morning "no keyboard detected" appear again.

The conclusion is Asus UEFI Firmware problem.

USB hub cannot solve this problem 100 %. But can help to decrease the problem.

[fromthewatt]

eicalos wrote:
Urgent update!!!

In this morning "no keyboard detected" appear again.

The conclusion is Asus UEFI Firmware problem.

USB hub cannot solve this problem 100 %. But can help to decrease the problem.

can we re submit this to asus and send them this thread link ?
this is a issue.

[eicalos]

fromthewatt wrote:
can we re submit this to asus and send them this thread link ?
this is a issue.

I try to contact them by support chat. They force me to send RMA only.

I think this solution is very nonsense, it can't fix with this way.

Asus must fix UEFI firmware only. No any hope from Asus to concentrate this problem

[Chino]

Praz wrote:

Z97 and X99 chipsets now use xHCI for both USB 2.0 and 3.0 with updates to the xHCI protocol. Prior to these chipsets EHCI was used for USB 2.0. This change results in compatibility issues with some legacy devices and those devices require a firmware update to properly function with the latest xHCI implementation.

The same applies for the Z170 platform.

[eicalos]

Chino wrote:
The same applies for the Z170 platform.

You known.

Why does this issue can't appear on the other motherboard brand?

Why does i use USB hub it can work?

Gigabyte work.
MSI work.
Asrock work
EVGA work.
Supermicro work.

The same Z170 platform.

I test on many model in each brand, all of it work.

Asus is a brand that only has this issue. Why? Tell me.

Updated!!! (For USB Hub Solution)

Found the problem when these order process

1 Normal operation

2 Restart PC (1 or more)

3 Turn off

4 Turn on it again

Notice : If use normal operation without restart (warm boot), It will not has any problem

[fromthewatt]

so its known to not detect corsair k70 rgb, and coolermaster quickfire ultimate, the list mite increase in time, who knows.
i wonder if razer mech keyboards will give same issue......