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ASUS software problems. Is it the board, bios or the software? Anyone else?

ryguy76
Level 7
On second Maximus VIII Extreme Board. Both had same issues. Bios = 1402, have tried on previous versions. Using Windows 10 Pro 64

This post is related to issues that occur when using some of ASUS's programs and AI Suite III.

1) Q fan - when I run the optimization in the BIOS, it often locks up the bios on the completion screen, so I have to hard reset.
2) Fan Xpert in AI Suite III stops working during the all fan analysis so cannot be completed or used
3) Using Asus's reboot to bios from windows hangs PC on restart

Anyone else having these issues or have a remedy?

Thanks!!
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11 REPLIES 11

Raja
Level 13
Might be worth listing what you have connected to each fan header and the version of AI Suite being used.

Raja@ASUS wrote:
Might be worth listing what you have connected to each fan header and the version of AI Suite being used.


Thanks Raja.

AI Suite III version is the latest, V1.01.30, but same result w. others

Here's the header set up

CPU_FAN:
3x EK-Vardar F4-120ER (2200rpm) PWM via Swiftech 8-Way PWM Splitter Box - SATA (NB - only 1 input measures juice/speed, other 7 just match it)

CPU_OPT:
4x EK-Vardar F4-120ER (2200rpm) PWM via Swiftech 8-Way PWM Splitter Box - SATA

CHA_FAN3:
1x Coolermaster Megaflow 200mm

CHA_FAN4:
1x Corsair AF140mm

W_PUMP:
1x EKWB D5 PWM (60% of power comes from direct PSU connect, bumps to 100% speed w. 4 pin header. Although not able to monitor or modify speed via BIOS)

Hey Ryguy76,

I just bought a Maximus VIII Hero Alpha and have a similar issue. The board freezes frequently in the BIOS menu. It will usually recover, but 100% of the time trying to configure the fans results in a lockup of the BIOS. I had already updated to 1402 and had cleared the CMOS as directed by support. The BIOS freezing was not resolved by either fix.

Interestingly, I noticed the same freezing behavior when I booted via flash drive to Memtest. For the first 10 minutes (or as long as I paid attention before leaving) the mouse was freezing while interacting with the menu and the Memtest itself would hang and then the counter would jump to catch up with the elapsed time.

I was also having horrendous issues trying to boot into Win10. If it was successful, it would take ~5-10 minutes. More often than not, I ended up in a nearly endless loop of ROG splash screen, black screen with occasionally blinking underscore, black screen, then back to BIOS. Exiting the BIOS in any way (save, don't save, selecting boot drive directly) typically brought me back to BIOS.

I just packed the board up for an RMA back to Newegg tomorrow. I am more than a little displeased. I went with Asus ROG, because I had a mostly good experience with my 3 year old Asus board and I wanted to ensure a headache free next 3 years. I could not even get one day headache free. Disappointing.

Good luck Ryguy, but it sounds like you have a similar issue.

Edit: All my fans were direcly plugged into the board. The BIOS freezing happened frequently, but the fan detection was a 100% way to ensure a hard lockup of BIOS.

i too can confirm bios freezes with 1402 when setting q fan controls in the bios. i updated from 1202 that had zero issues and easier and more stable overclocks. all fans directly to mb headers etc, scythe kotetsu cpu fan and fractal design case fans. nothing fancy but still freezes while setting the q fan speeds.

i flashed back to 1202 and zero issues again. i don't see any improvements to 1302 or 1402 honestly.

Praz
Level 13
Hello

Connect the fans directly to the fan headers. Run Q-Fan tuning and when finished reconnect the fans to the Swiftech splitters and the splitters to the onboard headers.

Praz wrote:
Hello

Connect the fans directly to the fan headers. Run Q-Fan tuning and when finished reconnect the fans to the Swiftech splitters and the splitters to the onboard headers.


Ryguy, please try what Praz suggests above. Report back if you still have problems. Have hidden other posts to avoid confusion before you have tried the above advice.

ryguy76
Level 7
Thanks guys. One question for clarification:

Re: the fans connected to the splitter. Should I connect just one fan from splitter to the CPU header and one fan from the other spitter to CPU_OPT directly and leave the other 5 (2 from CPU & 3 from CPU_OPT) disconnected while running q fan setup, or are you suggesting I connect those 5 to other headers / fan extender?

Thanks again.

Praz
Level 13
Hello

Disconnect the splitters from the motherboard. Remove one fan from each splitter and connect each to the appropriate motherboard fan header. Run the Q-Fan setup and when done reconnect the fans to the splitters and and the splitters to the board's fan headers. If a splitter is connected to both the CPU and CPU_OPT fan headers you do not need to connect anything to the CPU_OPT header while running Q-Fan. CPU_OPT will use the same setting as applied to the CPU fan header. I have 16 fans connected to 2 Swiftech splitters and this is the method I use. I have had no issues with X99 or Z170 (including the M8E) boards doing this.

ryguy76
Level 7
Praz,

Thanks. That worked great!!